I ordered two shirts from this company. One was a field trip shirt and the other was also a school shirt, that I actually ordered on mistake minutes before I ordered the correct one. I contacted the company via phone first asking for a refund for the one shirt, and was told she would have to speak to a owner and was never contacted back. I also then emailed the email on the site and again asked for a refund with no response. So I waited 6 weeks after I got the one shirt from the school and emailed the company AGAIN regarding my refund or the shirt that was ordered. Unprofessional.
Mr. Bailey, my name is Brittany Stanford and I am one of the owner's of CostaPrint. I spoke with my partner who informed me of your order and provided the emails of your correspondence between him and our artist, including the emails clearing up the confusion in regards to the amount invoiced, the discount he offered and then an apologetic email today when you left, giving you a full refund. After all of these things, I am saddened to see that you've taken to social media to give us a poor review, when we have done everything we can to make this better for you. Although we are human and mistakes are made, we at CostaPrint ALWAYS strive to please every one of our customers and see that they walk away satisfied. If you would like to discuss this matter further, I will be happy to talk to you.
1508203492
1
I dropped multiple signs off with a standing order of two signs each. After 7 weeks of horrible response time to calls and emails they give me a quote. When the signs were ready the invoice was 50+% higher than the quote. When I tried to talk to the owner. He got mad, cussed at me, and told me to leave. If I could give this 0 stars or negatives I would.
Thank you for the kind review. We appreciate your business and look forward to working with you again.
1591018133
5
Excellent customer service and fair pricing. Our shirts and hats turned out great! We look forward to having a long lasting relationship with Costa Print.
Thank you so much for this review! We love having happy clients! Let us know if we can ever create more products for you!
1530208060
5
Our koozies were great!! Their designers worked with our quickly drawn sketches and came up with exactly what we were looking for in the design. Great customer service and fast delivery.
We are so happy to hear that your koozies were loved by everyone! Please let us know how we can help with other projects in the future!
1530208117
5
We ordered our wedding koozies and had plastic cups made through them. They looked great and were a huge hit. Great customer service through it all. I needed help on finding the design we wanted and they had no problem finding the graphic for us!
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