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Onpay
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Onpay reviews
Information about Onpay
3,89
100 reviews
The opinions come from external websites
Last update: 11.10.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNtM3FfT1lREAE!2m1!1s0x0:0x4b1205bc7bceb168!3m1!1s2@1:CIHM0ogKEICAgICm3q_OYQ%7CCgwI-oyzjgYQ-NfjvQE%7C?hl=en-US
Alan Campbell
google
https://www.google.com/maps/place/?q=place_id:ChIJ-8AxAAIR9YgRaLHOe7wFEks
1
After having been a customer for over 2 years I am unable to reach support. Twice after waiting about 10 minutes on hold I received a message that it is either after business hours or they are simply too busy to take calls and then hangs up. Worst service I ever experienced. This at 3:30 p.m. Eastern Time on a Wednesday afternoon.
1626745547
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURxdjh6YWRBEAE!2m1!1s0x0:0x4b1205bc7bceb168!3m1!1s2@1:CIHM0ogKEICAgIDqv8zadA%7CCgwIy9XYhwYQgMPmlgI%7C?hl=en-US
Nataliya Korniychuk
google
https://www.google.com/maps/place/?q=place_id:ChIJ-8AxAAIR9YgRaLHOe7wFEks
1
I've been with OnPay for 7 months. The Q1 2021 filing reports were not filed till I got a letter in June from IRS that reports are overdue, even though I called OnPay twice in May to let them know that reports were not filed. They told me that everything is fine and IRS is slow to update the information online. A month later I still trying to fix this problem through multiple email and phone calls. Every email has to be followed by phone call to make them look into the issue. Very bad and unprofessional. Very disappointed.
1626901929
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNhc09YTzFnRRAB!2m1!1s0x0:0x4b1205bc7bceb168!3m1!1s2@1:CIHM0ogKEICAgICasOXO1gE%7CCgwIqZvihwYQ4OTSzQI%7C?hl=en-US
Marty Mickle
google
https://www.google.com/maps/place/?q=place_id:ChIJ-8AxAAIR9YgRaLHOe7wFEks
5
Excellent service I highly recommend
1657975045
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMyM3BXMFlnEAE!2m1!1s0x0:0x4b1205bc7bceb168!3m1!1s2@1:CIHM0ogKEICAgIC23pW0Yg%7CCgwIheLKlgYQ0Lf6vwE%7C?hl=en-US
Seth Rubin
google
https://www.google.com/maps/place/?q=place_id:ChIJ-8AxAAIR9YgRaLHOe7wFEks
5
Quite possibly the most excited I have ever been about an accounting/payroll experience! OnPay is very easy to use and super helpful when something is more complex. They are truly a full service payroll company and a huge value to me and my business.
1645130970
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNXLUtQTjRnRRAB!2m1!1s0x0:0x4b1205bc7bceb168!3m1!1s2@1:CIHM0ogKEICAgICW-KPN4gE%7CCgwI2um6kAYQwMz7igE%7C?hl=en-US
Brad C
google
https://www.google.com/maps/place/?q=place_id:ChIJ-8AxAAIR9YgRaLHOe7wFEks
1
Terrible, terrible terrible customer service. Impossible to get answers. Website for onboarding is far from easy and not the least bit intuitive. Never could get my employees activated for payroll, so never was able to run payroll. Cancelled my subscription and they refused to refund their fees even though they didn't process any payroll for our business.
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