I am sorry to hear you have had a bad experience. Could you please email me the details of your issue to [email protected]. I tried to research the issue, but do not see your name in our system. I would like to be able to see what happened to improve our services and to make sure your issues have been resolved.
1641314650
1
Perhaps the staff was overwhelmed or having a bad day, in my personal experience, they are neither professional nor compassionate by phone. Figured I would try email for correspondence but it took 4 days to get a response about a major plumbing issue at a rental property. Online portal is not user friendly and doesn't help to speed up response time for issues.
I am a Real Estate Agent. In my only transaction with RLM they violated the Federal Fair Housing Act. They said that my client's "single mother" status was considered when deciding whether to approve her lease application. When I notified them that this was a violation they then said that it was, "Looked upon in a positive fashion because that meant there wouldn't be as much traffic in the home." Regardless of how my client's, "single mother," status was viewed it was certainly a consideration in whether to lease to her or not which is a clear violation of Federal Fair Housing. They were also difficult to get a hold of. When I was able to contact them they constantly cited manning shortages. Overall, the transaction could not have been any more poor and it ultimately resulted in RLM breaking Federal Laws.
Dear Kelly, Thanks again for the 5 star review....we appreciate your business. Best regards, Matt Griffin, President RLM
1509045316
4
RLM has made me feel like an important, priority customer the times I have interacted with the staff there. Calling in maintenance issues is typically hassle free and the turn around time for repairs is reasonable for the types of problems I've talked to the staff about (busted disposal and ventilation malfunction). My renters haven't reported a lack of communication to me. I don't hear from the renters almost at all, which means RLM is doing their job. I don't know where these bad reviews are coming from, for the past 5 months I have experienced the kind of service I would expect from a property management company. RLM seems to have all their ducks in a row, allowing them to have a positive impact on me, the property owner out, when/if problems arise.
I can't understand how anyone has anything good to say about this company. The only thing professional about RLM is all the professional words used in their name. The convenience fee of three dollars they charge their tenants is a made up charge, not to mention the overpriced leasing terms.
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