Where do I start? I would strongly suggest the owner of this Salon Really looks at their Customer Service.... To keep a customer waiting is One thing... that can't be helped.... However teach your staff, to offer Every Customer a Tea/Coffee or Water.. .when they are kept waiting... When a Customer walks out - because of poor Customer Service, Find out the name and details of that customer and send them an apology and 'what can we do to put this right'... and Most certainly - when said customer emails the Salon the Same day to give feedback ... Respond...and ask 'what can we do to put this right' and lastly - Never infer that 'its the customers fault for changing their appointment'. Thank you Sam.. for your attempt at putting things right.. your Boss could learn a thing or two from you...
Would highly recommend as all the girls are really welcoming and make you feel relaxed as soon as you come in. Even the less enjoyable treatments (waxing) are made virtually pain free and all of the beauticians put you at ease! Always look forward to popping in!
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