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Yourbrandcafe
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Yourbrandcafe reviews
Information about Yourbrandcafe
4,82
100 reviews
The opinions come from external websites
Last update: 11.10.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNxaTlEanRBRRAB!2m1!1s0x0:0xfc8822b95f6bfe63!3m1!1s2@1:CIHM0ogKEICAgICqi9DjtAE%7CCgwIm7uyhgYQ8Li3rAI%7C?hl=en-US
Thomas Weiland
google
https://www.google.com/maps/place/?q=place_id:ChIJb95aBjxv9YgRY_5rX7kiiPw
1
DO NOT WASTE YOUR TIME OR MONEY ON THESE CLOWNS!!! My first order took over two months to deliver, I gave them a 2nd chance and placed another order because they gave me a discount. After 5-weeks I followed up to see when it was shipping only to find out they hadn't even started on it yet!!!! I was told there was a balance due and that's why they didn't start, I supplied them proof that I paid, and canceled the order. Even if there was a balance due in their system, why would you wait over a month and do nothing on it!!! Had I not reached out I would still be sitting here wondering. If you have 3-months to wait for your order, then by all means pace an order with them. If you want a company that actually cares about their customers, DO NOT use them.
1647372555
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURXcEptZnFRRRAB!2m1!1s0x0:0xfc8822b95f6bfe63!3m1!1s2@1:CIHM0ogKEICAgIDWpJmfqQE%7CCgwIi9LDkQYQkPTtiQI%7C?hl=en-US
Owl Drug
google
https://www.google.com/maps/place/?q=place_id:ChIJb95aBjxv9YgRY_5rX7kiiPw
1
We were extremely excited about our new custom cups. There were bumps in the road with this company and up charges at every turn, but the designers were nice so we stayed the course. The hot cups were late coming in and need a sleeve to prevent burned fingers- a question that was specifically asked before placing the order. When management was called to discuss the need for a sleeve over the new custom cups the first option from the company was CYA. There was no discussion of what could be done to rectify the issue. Poor business ethics and a poor product.
1588869561
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNjdi02U1ZREAE!2m1!1s0x0:0xfc8822b95f6bfe63!3m1!1s2@1:CIHM0ogKEICAgICcv-6SVQ%7CCgwIufPQ9QUQ-KuAzwM%7C?hl=en-US
Javier Morales
google
https://www.google.com/maps/place/?q=place_id:ChIJb95aBjxv9YgRY_5rX7kiiPw
5
Great products! Will use again.
1605126047
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNpN2NuMmZREAE!2m1!1s0x0:0xfc8822b95f6bfe63!3m1!1s2@1:CIHM0ogKEICAgICi7cn2fQ%7CCgsIn4-x_QUQ-OnMHA%7C?hl=en-US
Terri Nava
google
https://www.google.com/maps/place/?q=place_id:ChIJb95aBjxv9YgRY_5rX7kiiPw
5
Our office started using Your Brand Cafe in 2018, the drinking cups are our favorite and look absolutely fabulous with our logos. Ordering is easy and delivery is quick, we highly recommend using Your Brand Cafe!
1655827994
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNPcDZtVzhBRRAB!2m1!1s0x0:0xfc8822b95f6bfe63!3m1!1s2@1:CIHM0ogKEICAgICOp6mW8AE%7CCgwImtzHlQYQuNeIjwE%7C?hl=en-US
Jade Sturgill
google
https://www.google.com/maps/place/?q=place_id:ChIJb95aBjxv9YgRY_5rX7kiiPw
Thank you for sharing your feedback. I'm very sorry to hear that we were unable to meet your expectations. We always aim to deliver a great experience to all of our customers. While it is our policy not to accept products that have been opened, our greatest priority is ensuring our customers are satisfied with their service and products. I would be happy to further discuss this issue with you and hopefully come to a resolution. Please feel free to contact the office to speak with me directly. - Lindsay R. 866.566.0390
1655830250
1
Honestly really disappointed with this company and the customer service. I originally placed an order speaking to someone online and asked many questions regarding the product I was purchasing. Not only was I guaranteed that the product I was ordering was completely sealed and had no hole in the lid I was purchasing, I was also guaranteed a full refund if these lids do not fit my product. I opened one case of 1,000 lids and touched 1 single lid to ensure these fit my product. I then placed this lid back in the box. Meanwhile the other 999 other lids were UNTOUCHED. Well shocker, these did not fit. After speaking with someone from the company and explaining what happened I asked if I could return and get my refund they then proceeded to tell me I did not need a tracking slip to return my products, but to simply take this to FedEx and that I was all set. I had to pay $60 out of my own pocket just to ship this back to the company. Today I received a partial refund from only 1 case of unopened boxes and the shipping that I paid to originally ship these to my business. After speaking with the supervisor I am completely disappointed in the conversation. Do better. Educate your team members and do not make guarantees that you are not willing to keep. I wont be recommending or a returning customer from this company again.
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