We are replacing 20 yr old windows. On 9/24, our sales agent, Kyle, explained and demonstrated in great detail the process of their products. With lifetime warranty, product quality and professional installation within 2 weeks of signed contract sold me on Champion. We will continue using Champion for all of our projects. Kyle gets 5 stars Update 1: Scheduled remeasure for 9/28 but was rescheduled to10/1 due to illness on company end. Lost an entire day for no one show or call to reschedule. Since 10/3, I've tried multiple times to contact someone to reschedule but still no contact. I was given a number that has no voicemail setup. I've contracted Customer Service and they couldn't help me. I was transfered to another number to leave a message and still no response! On 10/5, I reached out to Kyle for his help. I'm still waiting on a callback from anyone to reschedule so this project can be completed before the weather gets bad! I'm disappointed in lack of communication so 5 Stars lowered to 3 until progress is made. Sorry Kyle!
Do yourself a favor and go with another window company. I have done business with champion many years ago without any issues and decided to purchase windows for another home. I will never use this company again and plan to tell everyone I can why they shouldn't either. It's been close to a year and my windows still aren't ready. Zero communication and zero urgency when I do call. I just hope at this point I even get the windows I paid for since they won't refund my money or provide the product.
Thank you very much for your recommendation and continued patronage! We're so glad to hear that our customer service and products continue to meet your expectations. We appreciate this review!
1653367198
5
Champion has been taking care of our home for 18 years! Thank you Marty for being most helpful and finding me a great price and best options for my basement comfort needs. Their lifetime customer service is A-1!
Brian Reed walked us thru the entire process with a professional approach. He was very polite and explained everything in great detail. He worked with us to get us the price we needed for our windows and a sliding door.
Thanks for the 5-star rating! Please let your friends and family know about our products and services so we can help them too!
1634751723
1
We hired Champion to install a sliding door and build a sunroom. Only 6 months later did we realize that Champion actually stole our $27,500 payment to their credit company Green Sky and credited it to a bill that they created with 0 balance in their own accounts. Do NOT trust these people!!! They are simply thieves with a store front. We have been lied to and cheated by these people. Do not trust them at all!!!
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