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Southmountaincreamery
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Southmountaincreamery reviews
Information about Southmountaincreamery
4,55
100 reviews
The opinions come from external websites
Last update: 11.10.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNPNC1HU0ZREAE!2m1!1s0x0:0xf07fd897c643b952!3m1!1s2@1:CIHM0ogKEICAgICO4-GSFQ%7CCgwIvfG3lQYQ6LCyyQE%7C?hl=en-US
B Hartley
google
https://www.google.com/maps/place/?q=place_id:ChIJGUwtrMjnyYkRUrlDxpfYf_A
Hello Benjamin, Thank you for your message and for allowing us the opportunity to address your concerns. We recently had a new driver take over the route that services your area. As a new driver getting used to the delivery process, they accidentally left some items out of your order. We certainly understand the inconvenience this can cause and do apologize for our error. Our Customer Service team made sure to only charge you for the quantity of eggs you received and have now credited your account for the chicken thighs and the delivery fee. Our team members are not immune to making mistakes, so we appreciate your willingness to work with us to make things right. We take every opportunity to learn and make improvements and we hope you continue to enjoy your South Mountain Creamery home deliveries. - Then South Mountain Creamery team
1655999723
1
I've been a customer for a long time. But in the past few years, it's become apparent they just don't care anymore - the quality has gone downhill, and most recently they've decided to just not deliver what you ordered and ignore phone calls and emails. At least when I order from the supermarket they don't bill me for things they didn't give me.
1653778251
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQycjctVWlRRRAB!2m1!1s0x0:0xf07fd897c643b952!3m1!1s2@1:CIHM0ogKEICAgID2r7-UiQE%7CCgwIy87KlAYQuJLjnAM%7C?hl=en-US
Volodya M
google
https://www.google.com/maps/place/?q=place_id:ChIJGUwtrMjnyYkRUrlDxpfYf_A
Hello Volodya, Thank you for your review and allowing us the opportunity to respond. After initially observing you and your son riding scooters inside the shop, our manager politely asked you to take the scooters outside to ensure the safety of our staff and guests and to protect the interior features of our store. You refused to comply, responding that you didn't have to, and you continued riding the scooters inside. After asking you politely again to please take the scooters outside, you raised your voice and threatened to call emergency responders. Out of an abundance of caution and to ensure the safety of our staff and guests, we made the decision to deny the sale and request that you leave the premises. We support our manager in enforcing a safe and tranquil environment for our staff and guests. - The South Mountain Creamery team
1654540932
1
As a regular customers, we got kicked out from the store because my 4 year old son was riding his scooter around. This person who pretend to be a manager been told with nasty tone that my son is destroying HIS floor, they took ice cream from my husband hand and asked us to leave the store IN FRON OF my 7 And 4 year old children. The manager need some psychological treatment for sure. being in customer service industry there is no way manager can talk like that to their customers!
1652526817
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQydHRLenFBRRAB!2m1!1s0x0:0xf07fd897c643b952!3m1!1s2@1:CIHM0ogKEICAgID2ttKzqAE%7CCgwI4Z3-kwYQgKWIjwI%7C?hl=en-US
Shannon Lindstrom
google
https://www.google.com/maps/place/?q=place_id:ChIJGUwtrMjnyYkRUrlDxpfYf_A
5
Love getting fresh glass bottled milk and some local extras each week. Great local farm with excellent customer service and products.
1661129240
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR1dnZQRUdBEAE!2m1!1s0x0:0xf07fd897c643b952!3m1!1s2@1:CIHM0ogKEICAgIDuvvPEGA%7CCgsImKSLmAYQuI7KEg%7C?hl=en-US
Katharine Dixon
google
https://www.google.com/maps/place/?q=place_id:ChIJGUwtrMjnyYkRUrlDxpfYf_A
5
Really special. Full dairy experience. You can see many stages of milk production. Cows delivering themselves to be milked. Loved it. Delicious ice cream and milk in bottles that can be returned for a deposit.
1651888726
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQyNUluV0p3EAE!2m1!1s0x0:0xf07fd897c643b952!3m1!1s2@1:CIHM0ogKEICAgID25InWJw%7CCgwI1qTXkwYQwK_r2AE%7C?hl=en-US
Sherry Cook
google
https://www.google.com/maps/place/?q=place_id:ChIJGUwtrMjnyYkRUrlDxpfYf_A
Hello Sherry, Thank you for your feedback. We sincerely apologize that some of your recent home delivery orders have not met your expectations. We strive to provide our customers with the highest quality products, so we are saddened to hear you were unsatisfied with your recent home deliveries. It appears we do not have any records of your contacting customer service regarding spoiled butter or heavy whipping cream in the last six months. Had we been informed of an issue, we would have liked to address it immediately. We welcome you to reach out to Customer Service via phone or email to discuss further. - The South Mountain Creamery team
1652209413
1
I was very pleased about my SMC purchases originally. But after a couple orders things just started going down hill. Bad milk...bad heavy cream...missing items here and there. I was always satisfied with the refund being credited to my account. But recently I purchased butter and within a week it was moldy and smelled awful. I definitely understand mistakes happen...bad food is just totally unacceptable. I'll be returning to Wholefoods where I can personally return items that aren't correct right away.
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