An extremely loud drill from the apartment above, woke me up early on a Saturday morning. When calling to voice my concern, I was disregarded as having a legitimate complaint, spoken to in a condescending manner, was patronized, and was hung up on by the "property manager on call."
I rented through JPM and they sold out to SMI, what a relief. SMI sent an exterminator to get rid of my mouse infestation I had been complaining about right away, they are replacing my broken window JPM said over a year ago they would. They replaced my broken blinds. Very friendly and professional company. I adore them.
I lived under the management of SMI for about two years and I have basically nothing but good things to say. Like many others have said in their reviews, my rent was raised... by fifteen dollars a month. Could have been worse! The landscaping and cleaning of the parking lot was frequent and well done. I personally did not have any maintenance issues while living there so I cannot attest to their in home services. But the SMI website was easy to use and will allow you to pay rent online. I had originally signed my contract with a different company, but the next day SMI took over the complex. The SMI guy that inspected my apartment at the time was very friendly and knowledgeable. I had to call the SMI office a few times throughout my two years of living there for various questions and they were always quick to answer, and friendly with me. I also visited the office a couple times in person, and like I said, the staff were very friendly and helpful. Due to the oddly low reviews of SMI, I meticulously cleaned the apartment upon leaving, as I anticipated a large chunk of my deposit was going to be claimed for cleaning or anything else. SMI charged me a reasonable mandatory carpet cleaning fee upon moving out as well as a fee for some damage to the blinds which was my fault. Other than what they took out for that, I got my full deposit back! Now for the reason I docked a star: It took too long to get my deposit back. My life wasn't depending on that check but it sure would have been nice to have on time. The check was about a month late and I had to call to remind them. I can't be too mad because I know covid is messing things up for a lot of businesses and they were very apologetic. Overall a good company in my experience, And other than that I would have rated five stars. Thanks for reading.
Greedy company that raises rent Annually. Our Apartments were bought out by SMI last summer and without any improvements or additions they keep raising rent. hope that extra money is padding the CEOs pockets well while families are struggling to get by. 1,500$ for a 2 bedroom apartment off lancaster you all should be ashamed of youreselves!!!!
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