Joybird reviews

1634501159

Christy Spahn

google

Hi Christy, we're sorry to hear you had a less than positive experience with Joybird. We do see that your order has been fully refunded. Please let us know if there is anything else we can do to help mend the situation.

1639620539

1

I ordered the Ackley Dresser. On the day of my scheduled delivery, the warehouse called and said the piece was damaged and they were going to order a new one for me. When that one was delivered, it was also damaged. I opted to cancel the order and get a refund. Customer service was a nightmare throughout (i.e. no one would answer the phone, responses took days and multiple follow ups). After this experience I also found a number of other really awful reviews online about product quality, customer service, etc. I wish I'd done better research before placing my order.

1633470087

Katie Perkins

google

Hey Katie, We're sorry to hear you had a less than pleasant experience. Please email our team at [email protected]. We'd love to make it up to you!

1639621280

1

Paid for four dinning chairs (to make a set)... only received three. Customer service has been "investigating" for a month. Refused to send me my missing chair or refund me. VERY DISSAPOINTING. I would never recommend ordering from them. Their Instagram is cute, so wanted to give them a try. Will not make that mistake again. Bake to crate and Barrel or Restoration Hardware it is. Would rather pay the same or more for decent customer service and reliability.

1606932574

Max Hester

google

Hello Max, Heather and Fig, I really enjoyed spending time with you to find the perfect pieces to compliment your home. I liked your approach when selecting your fabric for it to mirror your wedding colors. I thought that was unique and creative. Please bring Fig in so we can meet. Lookout for a gift I sent for her, we love our furry friends.

1606940259

5

Matt gave a fantastic experience for Heather and I. We were convinced at first of what we wanted. Matt took the time to take us through the process, go through all the colors and options before we made a decision. This was instrumental into the customer experience and getting the best fit for what we wanted. We are looking forward to getting our new couch and enjoying it for years to come. Thank you Matt and the Joybird team for a great customer experience.

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Dana Arvanites

google

Dana, You have been so generous with your reviews regarding the showroom. We are so grateful for Baliegh and your feedback. We hope you continue to rave about Joybird to your loved ones and of course it would be amazing to see you both in the showroom soon!

1606062353

5

What a fantastic experience! Stopped in for a quick "test drive" of a couch we'd been eyeing on line... and left with so much more. Everyone at this showroom was kind, helpful and knowledgeable. Matthew, in particular, was above and beyond accommodating. Highly recommend stopping in!

1630005752

Brian G

google

Greetings Brian, I am very sorry for the experience you have encountered with Joybird. I would be more the welcome to support you. Please email me at [email protected]. I do not see that you are a client of the Chicago showroom but would like to do everything we can to help.

1630617888

1

We purchased Joybird because we loved the look of their couches but it was also because of their guarantee which is a foundational value they promote across their website: we deliver what we promise - Its kind of our thing. Its comical looking back on this now because it couldnt be further from the truth. **I strongly urge any prospective buyers to look at reviews on Yelp and Reseller-rating before you purchase a couch from Joybird. (Trust me there are 500+ reviews from other customers who have had similar issues and give this company a 1 start and would give a lower if they could)** After waiting 2 months for our couch and having our delivery date constantly being pushed back we were so excited that our Holt Sectional was set to be delivered this past Monday from Joybird. Upon Arrival of our couch that excitement quickly went away when we noticed several glaring issues with our couch. 1: Sent Mismatched Layout Couch: We had picked a left layout couch and when it arrived the chaise was left layout but the sectional piece was right meaning that the 2 dont connect and are for different couches 2: the chaise piece base was cracked and splitting so when it was put on our hard wood floors it scratched the surface 3: The chaise and section stitching were already coming undone To say we were disappointed would be an understatement, but this is only where the fun begins because now we get to deal with their horrendous customer support. We tried reaching out to the customer support team and after waiting on the line for 2+ hours we were finally able to get through only for them to tell us their warranty department handles those situations and we would have to submit a form and wait 4-7 business days for a response. After spending nearly 4K on a couch, you would expect to not have to wait a week to simply speak to someone or get an update on how this will be resolved. Luckily for us they finally reached out after 4 days only to tell us that they need to do a dock check to see if they can locate the correct piece of our couch..estimated time 2 weeks for check and then IF they find it another 4-6 weeks for delivery They have also stated that they will send out a certified furniture technician to fix our chaise base and stitching, estimated wait time (2-4) weeks. We are only 4 days into owning this couch and it looks like itll be another 2 months before we might actually get the correct order. Overall: Product is mediocre there are a lot better couches for less than $4k that also care about their customers and offer quality customer service. Save yourself the time, hassle, and stress of doing business with this company and go elsewhere.