If I could give 0 stars for RPM I would. I have lived in a home managed by RPM for 5 years. The first 4 years we had excellent service and communication from the staff. About a year ago a new company bought RPM and it has been all downhill from there. The Property Manager Libby has horrible communication and customer service skills. The poor maintenance are left responsible to explain why something is not being completed after months of waiting. Now they have Resident coordinators who are supposed to help resolve your issues, when they communicate back with you its the same excuse you were told months back. At this point I have had a non working garage for 3 months and when I do get a call back or an email its the same update I received last month. I understand that some decisions must be approved by the homeowner but as the management company they need to do better.
Jamie often recommends excessive maintenance and if they know you are out of state you can bet you will get extra charges or a higher charge for what is needed. 75 dollars every time you go to my property? That is excessive. I had a contractor double check quotes and found at times things needed a 5 minute fix instead of being replaced. I have also found double the charge from their in-house team. They often try to hold you hostage to complete the renovation they want before they will list your property. This often doesn't align to the neighborhood or to your value of the property. They can charge you up to 300 dollars for work without having to ask you for permission to do that work (as per their contract). I have found they often abuse this. I have seen many exactly 300 dollar charges come through without any discussion with me the owner. Many of those 300 dollar charges were realistically 50-100 dollar jobs. Would highly not recommend the services of this company that takes advantage of their clients.
Nick, I am unsure if you are referring to our office or not as there are 2 other RPM offices in Indianapolis. Please let me know which owner or home that you are referring to as I can research this on my end.
1485455286
1
Had a less than professional experience with Real Property Management. As an investor, I purchased a home they were currently managing and they were not helpful when getting information (rent rolls) on the property even after getting approval from the seller to work with the PM. They did a shotty job on maintaining the property as well. We are switching PM companies
Latest articles
In our articles we impart a wealth of useful knowledge about reviews and ratings and online marketing. Learn how to run even more efficient operations.