We apologize you did not have a pleasant personal experience with one of our employees. We will address your concerns with our team, as we want you to have a comfortable personal experience.
I tried. I had called a few times no answer. I finally noticed it on a drive home and it was open so I stopped by. Had to get prints for work and decided on embroidery. I tried a few t shirts and polo's but either they had it in males and not in females or the shipping was delayed etc. A few items in store I tried she had to confirm if it was available in stock. Finally I settled for polos. On the day of pick up the embroidery was OK, the color choice based on logo I gave could have been a bit more bronze but it was fine. I questioned the polo because I remembered getting button down shirts for female instead of the polos. We double checked the order and it was 2 polos. The ladies response is the reason for the 1 star. She literally told me 'you were all over the place that day and kept changing your mind'. Seriously, I am the crazy one? All over the place? Who says that to a 1st time customer who just got 6 polos for 200 bucks? If you had in store and in stock what I wanted I would not have to had explore several other options. So I will take my all over the place scattered brain to your competitor 0.5 miles from you. Rude and disrespectful and completely uncalled for. Worse part is after trying the polos the size was bigger than what I tried on in the store but wait maybe my body is scattered.
We apologize you were not satisfied with your order. We unfortunately missed the mark and were not able to create the shirts as you expected. In order to rectify your dissatisfaction, we did issue a refund. You agreed to accept the refund as remedy, so we are saddened you proceeded to leave a poor review. In most situations we would have redone the order at no charge, but since you provided the garments we did not have that as an option. We continue to go out of our way to make our customers happy.
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Paid (in advance) for them to print "KNOW JESUS" in six inch tall lettering on the back of six shirts, which the woman assured my they could do (I showed them the shirt I was wearing with same). What I got stuck with was two & a quarter inch lettering. Christians, let this be a lesson to not do business with members of cults; these people are either JWs or Mormons (can't remember, but they're all the same). NOTE: The height of the lettering WAS confirmed based on the shirt that I wore on my back, of which young lady saw and noted that the letters were six inches tall and assured me that they could duplicate the example shirt. No excuse for this mess.
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