So sorry to hear that. We now have a warehouse manager & apologize for any misunderstandings in the past. We are now in a larger warehouse with 13 bays & working hard to educate all employees so that you have a better, positive experience.
1631213140
2
The shipping department was courteous in greeting. Unfortunately their math was off by almost 4000 pounds which made our load overweight by 1700 pounds. After scaling we had to go back and unload some of the freight. Again they were polite and worked quickly to resolve the issue. New product and different weights caused the miscalculation and is understandable. However, don't have young people with no communication skills be the front lines of your company. The young man that answered the phone had no professional etiquette. No clarification of job title or name. Curt replies. Used the term "Whatever" when saying we would have to return for them to fix their mistake. I can see a definite endeavour to have a young and professional crew here and even with the miscalculation and backtracking would've still given a higher rated review. It just goes to show how 1 person can really affect the positive things you are trying to create and maintain.
Used Elite for a year and didnt have any issues. Had a 26,000 case order for Costco and they used poor quality board that ripped and broke completely at the point of sale. When I told mike the owner about this he blamed everything and everyone else besides accepting any accountability for the issues. The handle ripped, the sides pulled off and the bottom would fall out. Mike berated me with four letter words and did not accept the accountability his firm failed us. Let this be a stern warning that Elite is just a name and the leadership along with the product lacks integrity. I had to email him for months to get a reply and it was him yelling at me blaming the account whilst the issue was his firm and quality of board used. Do not recommend.
Tyke Town has had a wonderful experience with Elite Printing! Our school was able to create & print preschool workbooks. Debi was wonderful to work with designing the books! Also, the quality and artwork are amazing! Elite is definitely the best company to choose!
Awesome Review. Thank you for taking the time to post!
1609258859
5
Many of us on here repeatedly get hit up by sales reps from a number of companies. Most don't bother to actually look as see what we do before pitching a service that isn't needed (protip: I sell petfood, I don't care about your website security services). Shoutout to Xavier from Elite Printing. Their capabilities run from labels, IRC coupons, corrugate design/production/kit packing and so much more. They have deep pet industry experience with some of the biggest and most complex pet manufacturers in the country and they can nail projects from small to large.
Appreciate you taking the time to write a great review!
1582038850
5
As the owner of a multi award-winning pet nutrition brand, we have worked with a lot of packaging companies over the years. Elite and our Rep Devin Sloan have been the best people we've ever worked with: the most accommodating, the highest quality output, and on time delivery are the things we love about Elite. Highly recommended!
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