I never write bad reviews but I feel this is my only recourse. We spent a lot of money on a swing set from here so I expected it to last a long time. We purchased it about 3 1/2 years ago & have re-stained it every year to protect it but the main supporting beam has a crack right down the middle. We called over 2 months ago to make them aware to follow up on their "warranty". They kept saying someone would come look at it and it took weeks to get someone to look at it. We have continued to call to see if the warranty is going to pay but keep getting the brush off. My husband and I have called numerous times recently and nobody will call us back. We've been dealing with this January. Update- Once I posted this review, the owner contacted me and they replaced the actual beam, however, they charged us for the labor and the beam wasnt the same stain color so we had to pay someone to re-stain it.
Lone star backyard did a superb job and we are very pleased. They were right on schedule and everything looks fantastic. Pergola and the cement work is point on. We live in Mill Valley Mansfield. Five stars to Gaylan and the crew.
Lonestar Backyards & Buildings has done a great job for both our projects to our new home! We had a pergola built first and we were very pleased with the craftsmanship, the quality of work and the speed of service. We then later asked Gaylan to have a storage built for our backyard and were not disappointed with the results! The storage unit was built with quality materials and looks great! Again the gentlemen who built it were professional and finished in a timely manner! We are definitely recommending Lonestar Backyards & Buildings to others that need or want additions to their yards or home. Thanks again Gaylan!
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