Digital java reviews

1462372682

David Glenn

google

Hello David, I wanted to apologize for your experience with Digital Java and as you know I have made an offer to repair your device at no extra charge. Stop on in anytime and I'll get you taken care of. Thank You!

1465056255

1

Absolute worst company I've ever dealt with, hands down. Took a tablet to them with a cracked screen to get repaired. They had us pay upfront which is a huge red flag I should have recognized. Weeks go by; we hear nothing. We call them for an update and they tell the part should be in within the next couple of days. Another couple of weeks go by; we hear nothing. We again call them for an update and they give us some story about the parts coming from China and they have no way of tracking it. Let me get this straight...you send your money to some company in China to order parts for your customers and you don't know where it is nor do you have any way of finding where it is??? For all you know, you could have just ordered parts from a Nigerian Prince! More weeks go by; we hear nothing. We call once more and they tell us that they are ordering the parts from Missouri....one state away....and the parts will be in within a couple of days. More weeks go by; we hear nothing. AGAIN, we call and ask for an udpate. "parts have not arrived due to bad weather. We're still waiting for parts from China." Wait, what?! I thought you ordered parts from Missouri??? So this goes on and on and on. All the while, we are asking for Digital Java to at least call us with updates once a week, or if there is a problem with the parts, or SOMETHING! At one point, we almost forgot we even took the tablet to them for repair! Almost every time we asked for an update or asked for a tracking number or voiced our displeasure with not receiving any information on this months long process, the manager, Chris became very rude. Finally, after months of waiting and excuses from Digital Java, we asked for the tablet back. They said they would give it back minus a 40 something dollar diagnostics fee...DIAGNOSE WHAT??? The screen was cracked! That was all that was wrong with it! A 4 year old could pick it up and make a diagnosis in 3 seconds! Their excuse was that they had to take it apart and put it back together. Now, let me ask you, why would you have to take a tablet apart when you didn't even have the parts to fix it to begin with? Furthermore, you didn't even know where the parts were?!? At this point, it was more about principal than about money. $40 something dollars isn't that big of a deal to us as much as it appeared to be to Digital Java (they asked us not to cash the remainder of our refund check until the following week). So we took the laptop back, my wife googled how to fix it, ordered the parts for 1/4 of the price Digital Java was asking and fixed it herself in about 2 weeks, parts shipping time included. To sum it all up, stay away from Digital Java! Read their Better Business Bureau reviews, Google reviews, Yelp reviews, and their Facebook reviews and you'll see the same type of behavior as I've posted above. They have an "F" rating on Better Business Bureau and where we intend to share our experience as well. Bottom line, save yourself the trouble and Google how to fix it yourself or take your device somewhere else.

1450307906

Dclevel c

google

Hello, We submitted your screen to the manufacturer for warranty replacement. They rejected the warranty due to the lcd being broken. The warranty covers manufacturer defects, not breakage. We only use OEM parts and they no longer have this screen assembly in stock. They also do not have a projected date to have them in stock. There are non OEM brands that may be available but we do not use knock off screens. Also to note, our employees are not paid to listen to customers cuss them out. Do not disrespect us and we will not disrespect you. I am sorry that we are unable to repair your cell phone at this time but as soon as OEM parts are available again, we would be more than happy to offer more options that may be available. Come into our shop and we will try and offer a resolution to this issue. Thank You.

1450318931

1

I busted my s4 active I took it in there to have the screen repaired. It quit working under the terms of their guarantee. I took it back to him to have it replaced they have had my phone seven and a half months now I have called frequently to find out when my phone was going to be done they told me the part was on its way they told me it would be there Saturday then they told me it was 45 days out I gave him 60 days to call I called today. I guess one of their employees out saying that this was effing crazy they have lied to me about when my phone I even asked for a rebate which the owner said no rebate he would fix my phone under the guarantee he told me today to come up and pick up my phone he was not fixing it I am taking him to small claims court in Bentonville I would not use this company as a person of the Armed Forces of the United States of America I get treated like a piece of crap and the owner is a United States Army veteran.

1598473958

michelle dickerson

google

5

Friendly and fast service

1512088367

Sarah Morris

google

Thank you for letting us work on your phone. Let me know if that signal stops working!

1512090725

5

I had a very good experience! The owner, Lance, was very kind and friendly. It was a very comfortable environment. I will definitely be going back next time I need more tech help.

1430874303

Robin Shepard

google

Hello Robin, I wanted to apologize to you for your experience with our company. I am assuming that communications with Amar and you were not good. Just to clear a few things up. First, myself and Chris both own Digital Java. I work on the computers and I am the one that worked on yours. Second, At the time your computer came in, I stated that our work load was heavy at the time and would take a day or 2 before I could get to your system. After discussing it with Amar, I went ahead and started on your system right away. I assume that you both read the sign stating that the diagnostics could take up to 5 days and that is where you are getting the information. Third, The diagnostics that I run on all systems take approximately 8 to 11 hours on systems that are not heavily damaged to a few days on systems that have hard drive problems, board problems etc. Amar stated that data was important so i took precautions to protect your data. I found the problem after a few days and started on data recovery. Due to the damage to your hard drive's partition information and data, it took a long time to get your data off the hard drive. Days to be exact. I did keep Amar up to date on this and also quoted the price to him on correcting the issue. After correcting the problem with your laptop, It was my fault that i didn't double check your data when I moved it back to your system to make sure that it was all there so I apologize for not checking that but I corrected that issue after you brought it to my attention. You also don't understand the time involved with moving that amount of data on a slower system. It does take time and there was quite a bit of data. Once again I apologize for the time it took to get that done but my hands were tied. Nature of physics sort of speak. As to our policy on data storage, first, we have a privacy clause with every customer. Second, we keep data that we recovered on a system that is not connected to the internet or network. Third, we keep the data for up to 6 months to insure that the customer has had the time to check the data and also so that if something were to happen to their system they would still have a backup copy in our shop. Unless otherwise instructed to destroy the data we keep the data for those purposes. In your case, we destroyed your data a few days after I was told by Amar that the data was on your system and all was good, due to needing the space for other data recovery attempts. I'm not sure if your not happy that we destroyed your data or not happy that we didn't but either way Amar seemed happy that your data was destroyed. Once again, I'm sorry if your experience with our company was not good but you never indicated to me that there was an issue other than time and really, there is not much I could do about that unless you did not want your data then I could have completed the repair much quicker. If there is anything that I can do for either of you in the future don't hesitate to ask. I'll do what I can. Thank You, Lance S. Sanders

1430927538

2

Absolutely disappointing in almost every way. Brought my laptop in for virus cleaning. They said it would take up to 5 business days which seemed like a long time based on my past experiences, but I decided to go with them since I just moved here and didn't know where else to go. Long story short, and I mean *long* story, I started calling to track down my laptop on day 6, with no less than 5 phone conversations over 14 days. Over this time, the owner, Chris, was extremely rude, dismissive, couldn't find the technician, then finally told me that they decided I needed a full system recovery and wiped my computer before asking me, changed the quoted price, and when I asked why it was taking so long, on day 10, he told me if I didn't like it, my laptop "was ready for pick up right now." Then they didn't even restore "all of my information" as they said they would since they told me all of my data was safe and recoverable. The only saving grace of this company is Lance, who was very helpful and finally got the laptop back to me, although I had to bring it back to him yet again a few days later, to get the rest of my data put back on, after realizing MOST of it was missing, which he mistakenly didn't replace after the system wipe. This again, took another day and two more trips to the shop. Almost a month later, we called to be sure they weren't retaining my data and asked about their policy for keeping client's personal data. We were told that they "would like to keep it 6 months", but that my data was already erased because they had done a lot of other recoveries lately. So it is unclear what their policy actually is. I can't speak about the quality of service I received since it was ultimately just a system reboot, but every other angle of my experience here was poor, so I will definitely AVOID this place in the future.