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Decorilla
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Decorilla reviews
Information about Decorilla
4,45
55 reviews
The opinions come from external websites
Last update: 11.10.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN3MHYtZUtREAE!2m1!1s0x0:0xb296748745d9ef0b!3m1!1s2@1:CIHM0ogKEICAgICw0v-eKQ%7CCgwIvIiJwQUQgKbN6gE%7C?hl=en-US
Alex Mark
google
https://www.google.com/maps/place/?q=place_id:ChIJx-dRoiFZwokRC-_ZRYd0lrI
2
They can be very efficient, but after working with them multiple times over the last few months, they cause way more issues than they are worth. I was never informed of delayed deliveries, things were not deliviered on time, when i paid extra for things to be set up, things were not set up even after i had waited 21/2 months for it, then an additional month for the furniture to be set up. They do have a good return policy, and they are quick to get back to you with concerns. Many times, when you do voice a concern prior to an issue, it isn't taken into account, while this is the reason that usually causes the issue in the first place. Also i had expected and requested to stay in a sepcific price range, that wasn't taken into account whatsoever, spent nearly double as what i had requested.
1434498340
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNBNElMZk5BEAE!2m1!1s0x0:0xb296748745d9ef0b!3m1!1s2@1:CIHM0ogKEICAgICA4ILfNA%7CCgsIpOqCrAUQwLz1cg%7C?hl=en-US
Catherine Safaya
google
https://www.google.com/maps/place/?q=place_id:ChIJx-dRoiFZwokRC-_ZRYd0lrI
Hi Catherine, Im so sorry you feel this way and we are here if you need additional help. Your project was a major remodel including the kitchen and, with so many moving parts, it did take longer than usual. However your emails and calls were answered within 24 hours and Picharat provided additional lighting plans as requested. Your local Decorilla designer who you met with is available if you should need her as well. Just let us know. Im happy to see that you saved over $600 with our discounts and noticed that some items were cancelled and re-ordered promptly at your request so that you could pick them up locally. I understand how frustrating it can be when there are back orders with some items from Crate and Barrel etc. especially when you just want the items! Nevertheless, please do reach out if you need anything else and well continue helping the best we can. Thank you,
1437463992
1
We had a very negative experience with Decorilla. The whole process took way longer than anticipated (3 months for 2 rooms -- really one large room), and required us to provide extensive, daily, detailed feedback to our designer (who you never speak with in person, by the way). Ultimately, the proposed plans added no value to the contractor who had to start from scratch (a skilled contractor provided more ideas and value than Decorilla did in 3 months, and they provided these ideas for free). The Decorilla process is truly laborious, overly expensive, and ultimately added very little value. By the time we finished the design about 50% of the items we had spent months picking were gone (the shopping list and discounts are not available till the end). The designers requires so much input that you may as well do the design yourself. Not to mention, the discounts they offer are not unique (easy to get a 15% off C&B with new movers, etc) and created a huge headache for picking up orders. In short, we really regret that we used Decorilla. It really delayed us instead of sped us up. We felt we had bad customer service, and got very little to no value from the work. Complete waste of money!
1479176266
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN3cjdERnhnRRAB!2m1!1s0x0:0xb296748745d9ef0b!3m1!1s2@1:CIHM0ogKEICAgICwr7DFxgE%7CCgsIyuCpwQUQwKnTOg%7C?hl=en-US
Daniel Crowne
google
https://www.google.com/maps/place/?q=place_id:ChIJx-dRoiFZwokRC-_ZRYd0lrI
5
I don't normally write reviews, but my recent experience with Decorilla was so awesome that I wanted to let you know about it. I run a software development company and often have clients and prospects over to our office to get comfortable with our team. Till recently, our office was pretty bland and uninspiring. I wanted to go for a more Silicon Valley look that represents the cutting edge technology we develop. A friend of mine had used Decorilla and recommended it to me. The process was very simple and straight forward. I uploaded some photos and a floor plan. Within a few days I received several designer proposals. I made a couple of tweaks to one then had the option of purchasing furniture through the site. The whole process took about 3 weeks from start to finish. Very easy and now the office looks very impressive. My clients have mentioned it several times.
1551408405
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNvcThtNDJnRRAB!2m1!1s0x0:0xb296748745d9ef0b!3m1!1s2@1:CIHM0ogKEICAgICoq8m42gE%7CCgsIlbri4wUQiISxOQ%7C?hl=en-US
Silvana Carpanelli Hayes
google
https://www.google.com/maps/place/?q=place_id:ChIJx-dRoiFZwokRC-_ZRYd0lrI
5
Decorilla helped us in so many ways and Im so excited to do more rooms with them. We started with the combined living and dining room design and were a bit skeptical at first, but our friend recommended them, and they have a beautiful place that highlights their style. We were hoping to showcase some of our exiting pieces and create a cozy cohesive design. Decorilla delivered. We had two wonderful initial concepts and from there, we chose one. Our designer was flexible, quick to respond, and came up with layouts and lighting ideas that we were thrilled with. Overall, we couldnt have done it without them and now we get some many great compliments on our space.
1638984450
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURHMDg2dldnEAE!2m1!1s0x0:0xb296748745d9ef0b!3m1!1s2@1:CIHM0ogKEICAgIDG086vWg%7CCgwIgtbDjQYQkNvXoQI%7C?hl=en-US
Alina Liberman
google
https://www.google.com/maps/place/?q=place_id:ChIJx-dRoiFZwokRC-_ZRYd0lrI
1
We have had a very poor Decorilla experience and would not recommend. Overall has been incredibly frustrating and there is no way to receive help other than over email - the phone number goes to voicemail. We have a significant amount of furniture credit with Decorilla that we are unable to use and they refuse to refund to credit card. Some key issues: 1) Worked with 3 designers with the 2nd designer that we liked dropped out before project completion 2) Final Design visualizations were not helpful or indicative of the items. Items that were recommended in the designs did not work with our space either due to quality or size issues. We had to return multiple items after receiving them. 3) Unable to use our furniture credit for purchases because of unresponsiveness. Very easy to order and receive an invoice for an item, but as soon as you want to use your furniture credit for the item, Decorilla goes completely silent and never places the order.
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