We were really happy with their product until a couple of years from installation. The paints peeled off and the metal rusted. We didnt think to check it from time to time and so this week this is what we saw! As you can see from the photo attached, this didnt just happen overnight! But they said its past the one year for warranty so we will have to pay for repair. Needless to say were so disappointed with the company and their product.
WOW what a joke. Make sure you get everything in writing. Wanted a window well covering built. A 22" x 60" rectangle. They came out to the house and saw exactly what we had. The written quote they left was $105.32 without a frame. Called and asked what the price was with a frame and they said closer to $200. My wife tells them we want the one with the frame. They asked us to come by and pick the color for the frame material. My wife lets them know she will be in, in the next couple of days. The next day they call back and said since there is only one window covering it will now be $387. Nothing changed from the first time we spoke with them except we asked for a price with the frame. There was only one window when they came to give the original estimate and we told them there was only one when we asked if they would come and do an estimate for a single unit. They said they'll hang onto our file while we make up our mind. They will be hanging onto it for a long time.
This business continues to impress me and my company with there response time and pricing. Very professional and willing to accommodate anything we need.
A little too much money for 2 WW covers! I wanted the geometric not the Lexan.
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