Ive used Astro Kennels in Simpsonville for training and day care. It was a great experience! I dropped my pup Bailey off on Thursday Dec 23 at Astro Kennels 2 in Mauldin for boarding. I picked her up on Monday Dec 27. She was scheduled for a bath before pick up. When I got there they brought her out to me and she was still wet. I asked why she was wet and they said she wouldnt sit for drying. I immediately took her to her groomer and showed her what she looked like because I knew something wasnt right. The groomer freaked out because she already knew that she was tangled and matted. Bailey goes to groomer every 2-4 weeks and we brush her out every other day. Weve had no issues with matting at all. Yesterday, Bailey had to get all of her hair completely shaved due to this issue. If you use Astro Kennels please only use for boarding and training. I would NOT recommend bath or grooming services. I do have photos as well.
Would not accept our care credit card even though the other location does. Also after returning home we noticed a missing item from the stuff we sent our dog with. Overall they do take good care of the animals though. And the care credit isn't probably their fault but it was a major inconvenience because that was money we weren't wanting to part with all at once. Apparently if the kennel has a vet attached to it care credit will cover the boarding but of not be prepared to pay up front. Blaa
Want your dog to behave? Take them here for training. 100% the best trainers ever. My dog is a whole new dog and is so good now!!! I'm so grateful for this team of people and their dedication and love towards dogs!
Hello Alan! We would appreciate it if you would call our office as soon as possible so we can learn more about your situation. Please call 864-297-9636 and request to speak with our manager Jamie.
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I would give them 0 if I could. We recently moved to Five Fork and found this kennel because it was close to our house. As pointed out by multiple people We dropped our dog off for a vacation vacation and when we return to pick her up she was sick. After a trip to the Vet it was confirmed she had kennel cough, it would not be a big deal---I get it, it happens--- but if you look into the comments there are many of us that had the same experience and the owners don't care. Beware maybe this place was good but its not anymore. DONT BRING YOUR ANIMALS HERE!
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