Thank you for your feedback. We were sorry to hear you were not happy with your experience! We always strive to provide our clients with a good experience and an excellent product. However, we consider asking us to compete against another local agency without payment for the job, not being willing to work within our payment structure and being unwilling to pay our design rate as major red flags when starting a new client relationship. We apologize that we were not the right fit for your business needs and style. As for your other concerns, we work with multiple website platforms and provide custom coding, including but not limited to Squarespace. We use Squarespace for clients who need to come in under a specific budget but always provide a unique design and end product that clients are happy with and that fits their needs. We were so happy to hear you had a good experience with Taylor and Erin and that you think their customer interaction skills are excellent. We think so too! We wish you the best with your next project. If you have any questions about our policies or if you would like to discuss this further, please contact us at (775) 552-3117 or [email protected].
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First sit down was great; unfortunately, after asking the co-owner to reassure me of their efforts and after doing the research on copyrights for a pre-made logo myself (after asking the team to do the research), I was dismmised as a client and told to go elsewhere. They are charging a high amount to use squarespace as a website, instead of coding and doing one from scratch and seem to be happy with losing business instead of earning it by competing with local design compaines. Sad to say that their customer satisfaction and retainment is well below par (co-owner specifically). I would recommend Taylor and Erin start their own media group as they have the customer interaction skulls it takes to run a successful outfit; hats off to both of them.
Mabble Media is hands down the best, and it comes from the top down. Co-owner, Liz Mumford, is professional, quick both in response time and in her work, creative, and most of all, she does it all with a smile on her face and with incredible kindness. That attitude and those attributes have trickled down to her team and every person that I've worked and interacted with at Mabble is the same; an absolute delight. Your money and your time will not be wasted with this company. I hope to continue to work with them for many, many years to come.
Holy smokes! - What Liz actually said after reading this. Thank you so much for taking the time to share your thoughts on your experience. We have just loved working with you and feel so lucky to get to have a hand in these projects. It is our favorite thing to start projects from the ground up and to see them grow into the businesses you've envisioned. We love that you feel like we are on your "team" because these are the exact words we have used to describe what it has been like to work along side you on each of these items. What an incredibly rewarding experience it has been to create with you!
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Stop your searching right now, youve arrived at the place! I say that with confidence based on a few things. Before working with Mabble on 2 very different businesses, we met with 2 of their competitors here in Reno. Our needs were vast and varied. Photography, logo, graphic design, business naming, art direction, website creation, social media management, SEO, copywriting, sign creation ..... Thats a lot! I grilled all 3 companies equally. Vast differences in a few areas became obvious very quick which led to selecting Mabble to help us with these tasks. 1. They offer all of these services and they do them all well. 2. They do them in house; no discount virtual assistant outsourcing. If they are having a 3rd party do something (like PR or printing), they refer you directly or tell you theyre doing it. 3. They care. OF COURSE theyre in business but they make you feel like they truly enjoy what they do and are on your team sharing in your mission and success. That goes a long way toward building a brand that is uniquely YOU and presents as high value to your customers. 4. Their aesthetic is GORGEOUS! No gimmicks or weird trying too hard tactics or boilerplate crap but a thought out, cohesive look across all mediums and collateral. Brayli even drew a font from scratch for me! 5. Their pricing is fair, upfront and straight forward. No guessing. High value exchange & that is a rarity. 6. Integrity. The owners care about their team and what it produces. And humble. If theyre treading new ground, theyll let you know. (Another rarity). 7. Theyre fun to work with!!!!!!! If youre stuck, deer-in-the-headlights style trying to figure all this out, reach out for a chat with the Mabble team.
I am beyond happy with the work Mabble Media did for me! The personal attention and flexibility of the team meant a lot to me as I had a pretty specific (but also obscure? haha) vision for my branding and they did everything they could to make sure I was happy with the finished product. Kellee is so talented and so easy to talk to, I always felt comfortable telling her my thoughts and she took each one to heart. Kellee and Liz collaborated to create a beautiful logo and branding kit for me. Before working with Brandon I really didn't know how badly I needed brand messaging but after my first meeting with him it became clear how important messaging is for my new business. He really got to know me and understand my business. Brandon perfectly captured the meaning and purpose behind my business, he wrote something that I will use for many years and continue to build the foundation of my business on. Brandon was also so kind and easy to work with. I could not be happier that I chose Mabble Media. They are an extremely talented team. I highly, highly recommend!
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