Worst car experience I had trying to buy a car. Please dont even bother coming to look at cars here. I dont care if you cant haggle prices for me, but dont treat me unprofessionally. Tried to sell me a 2021 crosstrek sport for over about 30k, no haggling... at this point I might as well buy an unlimited but thats not the case. At the end of the meeting, I told him I had his card and would keep in touch if I changed my mind but no thanks for now. I was polite and kind, but I didnt receive the same response back. My salesman Emir was rude. I reached out my hand for a handshake, and even said something about it but he totally ignored it. It was the most awkward and degrading feeling but glad to see peoples true colors. He didnt have mask when I came in, so I dont think its COVID. Maybe Im taking it wrong but if youre willing to be treated like that, be my guest.
Thanks, Brittney. We are thrilled to hear about your positive experience at the dealership. We look forward to assisting you with your vehicle needs. Enjoy your Subaru!
1581093995
5
I had a great service experience! I was taken care of right away, waited shorted than my estimated time and explained in detail about my concerned issues as well as being advised what was best for my future visits. I've always had a excellent customer service with Falcone!
I had a fantastic experience here! It was my first time buying a car and I didn't feel pushed or pressured to do so. They were all so nice and found the car that I wanted/needed! Thank you to Nick and John for your time and patience with me! I love my car!
Thank you for your feedback, Bryan. we are sorry you feel this way, but our records show that you have not been to our store in 128,525 miles or 6 years. The $400 would have been for the major service recommended by Subaru to perform on your vehicle. We were also able to fix the AC system leak at no additional cost to you. We understand transmission and suspension repairs can be expensive, but we strive to be as transparent about cost as possible. We understand your frustration and would love to speak with you to further discuss these concerns. Please feel free to reach out to our Service Manager, Brady, at 317-263-0002.
1626104891
1
I have had my vehicles serviced at many locations over the years and Falcone is by far the most corrupt and unethical dealer that I have ever been to. I 1st realized this when I went for our complimentary oil change and inspection that we got since it was bought there. We were slightly out of the mileage limit, which is fine, but they informed my wife that it would be over $400.00 for the oil change and general inspection. She took it home and didn't have anything done for obvious reasons. Come on guys. We took our Forester there recently for an A/C issue, engine light, and suspension noise. We were presented with an estimate of over $3,000.00 which included excessive diagnostics (road testing, etc) that we were told was not refundable even though they were doing the work. What? They also had license plate bulbs for over $40.00 a piece and a number of other things that were completely unnecessary. I called and spoke with Tony, the service tech, who immediately became defensive when I brought these items up. Despite me being calm and respectful, I was constantly overtalked and interrupted and he refused to answer most of questions and just kept circling back to talking points. I explained that I didn't understand why he was feeling the need to talk to me like that, I just wanted an explanation. He continued to talk down to me, interrupt me, and talk over me. I eventually told him not to touch anything that we would pick the car up that day. He became upset again, and tole me that he didn't understand why we didn't want the work done. We paid over $500.00 in diagnostics that didn't take any longer than an hour and we were on our way. We took it to another repair shop and had everything fixed for $455.00. I also stuck some LED license plate bulbs in there for $3.00. Please trust me when I say this is not the place to do business!
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