Sceniccityac reviews

1657751993

Charline Boettcher

google

Chris is a recent hire. He has six years of industry experience but is still learning our software / pricing system. We are very busy with the heat wave but still strive for good customer service. We have discussed this experience with the tech and several training points were covered. We are not perfect and apologized to the customer for their poor experience. However, the tech's experience differed in several key points from what the customer describes above. After listening to the recorded messages including the 16:38 long complaint session to our book keeper who answered the phone when the dispatcher was on another line, management decided not to send a different tech out but instead told the customer (did not offer) that we would be voiding her check and respectfully asked her to find a different company to support their needs.

1658114036

1

I called Scenic City for appointment. In sharing my educated guess of what failed, gentleman on phone said capacitor replacement was $200 and I might want to do myself since I'm familiar. I am from Florida, unaware of local HVAC parts house, he told me where to go. Due to work schedule & working from home, I said can you schedule tech for repair! He said okay today 7/11/22 between 1-3pm. Called back at 3:15pm, no tech. Sandy said he was still at last call, but will call when on his way. NO call, showed up at 3:45-4pm. Tech (Chris) showed up took 1 panel off & said, "FIRE!" I was shown pictures on his phone & he said this will need to be replaced. I inquired to how much? He said he was new, hates iPhones and can't work technology but said $500+. I said plus what? Taxes, extra $100, a new system? He said let me call the office to put estimate together. He told me he tried 2 numbers, no answer. He then proceeds to tell me that I can save a lot of money by doing it myself. He points out parts and said replace those and you'll be fine. Tech never addressed the question of why there was fire. Something was drawing too much current/amps caused it to over heat, this is my dad's words explaining that replacing a part does not & will not solve/diagnose the problem. Chris didn't want to do the job. I didn't want to do the job either, but tried to collect parts per his instructions at given locations and replaced parts. Guess what? That did not repair A/C. His deductive conclusion was a start, but NOT a true diagnosis. Something caused the fire. Something was failing drawing too much current. I called today 7/13/22 asking for a true diagnosis. Sandy said she'd send out Anthony, veteran technician this afternoon. At 5pm I called, got after hours answering service that took my info. Jonathan called back and said he listened to recordings. I clearly wanted to repair my AC. He told Sandy to return monies paid and tell me to find someone else. By the way, no voicemail from Sandy and no receipt or estimate from Chris. This evening another local company was gracious enough to squeeze me in. We discussed my trials & tribulations of my efforts encouraged by Scenic City Tech & new tech told me no worries! He would diagnose my problem & get me back up in running. What happened to customer service? I thought a different tech at Scenic City would repair unit, but too much work in a heat wave during summer. I guess they can Cherry pick the jobs they want. Buyer Beware!!!!

1661620703

Carolyn Stradley

google

Hi Carolyn, I apologize for the lack of response. I do see we received messages from the answering service and my dispatcher should have returned your call within an hour. This is unacceptable and I will address with the responsible employee.

1661636553

1

I had used Scenic City in the past and received very good service. When my water heater stopped heating I called Scenic City. I never received even a call back after calling again several times always with a response that I would be getting a call "shortly". I finally contacted someone else who responded in a timely manner. Today it has been more than a week since I placed my first call to Scenic City and I still haven't heard anything from them. How long does it take to make a quick phone call? Maybe 3 - 5 minutes? My advice: if you have a real problem and need quick service, you probably should call someone else. Carolyn Stradley.

1635463712

Zeke Watson

google

Thanks Zeke. Enjoy your new house.

1635470026

5

My wife and I just bought a house and they were the first service to respond to our request to look at a few plumbing and venting issues we new about from the inspection. They were able to fix all the issues we knew about and were able to identify that our water pressure to our house was way too high.

1653945673

Ami Miller

google

Hi Ami, we apologize for not doing a final walk through and clean up. Evidently the long hours in the hot attic got to the technicians more than we realized. Thanks for the feedback.

1653948129

4

We hired Scenic City for a long overdue replacement of a unit. They got us schedule fairly quickly. So far the quality of work seems great! They did leave the house with drop clothes on the floor, the ac running and the attic wide open. They did install during a rain storm and the drop clothes didnt stop them from smearing mud all over the stairs, but it was done well and fast. 4 stars for leaving a job without picking up. I did inherit two drop clothes for whatever they might be worth.

1655839715

Mary Margaret Whitfield

google

Mary, I apologize for the lack of response. I'm afraid you may have been calling Rusty (previous salesman) directly. Please call our main number at 423.622.5100 for service. I will also reach out to you and give you my direct phone number.

1603244161

2

Cant say enough good things about this company. They were punctual, courteous and took a lot of time explaining everything. I would not hesitate to recommend them. Edit: This company started out great. However Ive called three times with no call backs. Twice regarding a nest thermostat and most recently for service or to replace another unit. Weve spent $$$$$ with this company so I am disappointed now with no response.