A huge disappointment and a lesson in ego and how to fail at hospitality. We showed up with family for a birthday celebration, as well as mother and father-in-law who flew in from out of state. My father-in-law has cancer and a limited appetite and wanted the steak frits but with the steak well-done. Im aware this is not ideal. We ordered 3 of the steak frits (there were 8 people, we ordered multiple bottles of wine and the bill was close to 1k) and asked for one of the steaks to be cooked well done as thats all he could eat. The other two were ordered medium-rare as appropriate. We were flatly refused. We asked if we could have half of his steak sent back and cooked more to accommodate, and again were told no. It would have taken almost no effort to accommodate this request to make a customer happy. This is not a case of a customer telling a chef how to do their job or how to cook a meal, but a simple request so that my father-in-law could enjoy a meal. The Sommelier here was terrific as was the service, but the chef should be fired. We will certainly never visit this restaurant again.
Food was inventive and impressive. Perfectly cooked and we loved the wait staff and the family style experience. The balance between casual and upscale is struck in this laid back environment. The cocktails were just okay. Dessert is worth it. They could have told me the mochi cake was from a prestigious bakery and Id believe it.
This place was super packed , We called in to ask if they have any seats available to dine in but they said no, so we went in to sit our selves and then again they said no itll take about 40 minutes . Then the cashier stated we have secret room for you to go and get seated, we were not comfortable so we left lol. Im guessing that was a VIP section for attractive people.
Latest articles
In our articles we impart a wealth of useful knowledge about reviews and ratings and online marketing. Learn how to run even more efficient operations.