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Outpost club
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Outpost club reviews
Information about Outpost club
4,16
100 reviews
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Last update: 11.10.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURXeGVIZFlBEAE!2m1!1s0x0:0xf92f4bec706491ae!3m1!1s2@1:CIHM0ogKEICAgIDWxeHdYA%7CCgsItqaNkgYQ4NXxdA%7C?hl=en-US
Debra Tifase
google
https://www.google.com/maps/place/?q=place_id:ChIJiaQHeRZawokRrpFkcOxLL_k
Hi Debra, Thanks for writing in. Im sorry that this happened. You are correct, we did have an issue with the heat for the building for a few days but it was fixed & notice was sent through the ne-bo tenant portal multiple times. It seems as if you have stayed at a few of our properties and youve had a great experience until this happened & we apologize for that. We will keep this in mind as we move forward and appreciate you staying with us so far.
1650329675
1
Unprofessional. Heat was out for 2 weeks during the coldest time of the year. The house Leader didnt inform us about any resolutions to the heat. Took them 2 whole weeks to give us an update and another 2 weeks to fix it. 0 communication. Try Common instead.
1665446939
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURlN3JmaDBRRRAB!2m1!1s0x0:0xf92f4bec706491ae!3m1!1s2@1:CIHM0ogKEICAgIDe7rfh0QE%7CCgwIm-iSmgYQoN_svgI%7C?hl=en-US
Anna Mollnhuber
google
https://www.google.com/maps/place/?q=place_id:ChIJiaQHeRZawokRrpFkcOxLL_k
1
Wouldn't recommend renting with outpost to anyone. They make this really a terrible experience - especially their customer support really doesn't care to fix anything. You always get a generic response but nothing actually ever happens - it's been EXTREMELY frustrating to deal with their so called 'customer support'. I have been emailing back and forth with them for weeks and still nothing has been resolved. I have been dealing with VPN wifi connection issues since I moved in and it still hasn't been fixed even though it is just a setting that they would need to change. I am still paying a $150 utility fee, which is way too high anyway, but now I can't even use their WIFI to work from home and need to pay for the office commute 5 days a week in addition to that. Absolutely ridiculous. There isn't a single person you can call about anything, just your house leader who can't really do much about issues like that. There is just the email address which is clearly no help at all. save your Energy, time and money. It's not worth it. It just shows they really don't care about their tenants but only about the profit they make off of people who rent from them.
1655517506
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNPZzUyakZBEAE!2m1!1s0x0:0xf92f4bec706491ae!3m1!1s2@1:CIHM0ogKEICAgICOg52jFA%7CCgsIwuK0lQYQqIeFLw%7C?hl=en-US
Alyson Kelly
google
https://www.google.com/maps/place/?q=place_id:ChIJiaQHeRZawokRrpFkcOxLL_k
Alyson, Thank you so much for your kind words. We loved having you as a tenant and we welcome you back anytime. Best of wishes to you & cheers!
1656288579
5
I lived in this building for 14 months with Franco as manager and Paul as super. My experience overall was 10/10. The two of them go above and beyond for their tenants, working both quickly and efficiently to all guests needs. The building itself is very clean, modern, and well kept. The rooftop views is the icing on the cake. If i wasnt moving into a 1 bedroom I would definitely live here again. Thanks club outpost!
1647695746
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURXNHRIZW13RRAB!2m1!1s0x0:0xf92f4bec706491ae!3m1!1s2@1:CIHM0ogKEICAgIDW4tHemwE%7CCgwIgq_XkQYQ-LXM_QI%7C?hl=en-US
оля
google
https://www.google.com/maps/place/?q=place_id:ChIJiaQHeRZawokRrpFkcOxLL_k
5
I was staying in Greenpoint and I enjoyed my time there. Common areas are nice, yoga room especially. Irina was helpful all the time!
1656204978
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURPaVByVzlBRRAB!2m1!1s0x0:0xf92f4bec706491ae!3m1!1s2@1:CIHM0ogKEICAgIDOiPrW9AE%7CCgsIst3elQYQyOj2fw%7C?hl=en-US
Jacky Liang
google
https://www.google.com/maps/place/?q=place_id:ChIJiaQHeRZawokRrpFkcOxLL_k
Mr. Liang, I hope that you are well. Thanks for writing in, Im sorry youve had this experience for this is not our goal. There seems to be a minor issue with the strike on the front door. Jake made it clear that members are able to use the Basement door if this happens, as there are 2 points of entrance for this location. If you need to reach out to someone, you have the following options: call our general line at 833-707-6611, email our customer service team at [email protected], or you can reach out to Jakes manager, Christian, at [email protected]. Please know that at this moment we have checked our CS email & we have no messages from you, however, please reach out if you continue to have issues. Best wishes & thanks for writing in.
1656288390
1
I'm currently living in the Hell's Kitchen House. I cannot recommend Outpost Club due to its extremely unhelpful customer service and unresponsive House Leader (he has not responded to a single message or call in the past two weeks). When I reached out to raise my concerns and ask for assistance I was threatened with fines and lease terminations in an incredibly rude manner: "Please keep in mind further violations of our membership rules will result in fines and/or termination of the lease agreement. Our House Leaders are available to help in appropriate circumstance, but are no one's parent, maid, or babysitter." The "violations of membership rules" refer to the activities by "members of [my] unit" when using the rooftop, but I'm not sure why I'm being blamed for this? Also the email does not clarify exactly what violations were there. I was locked out of the building multiple times - their building front door access is very finicky. I tried reaching out to my House Leader each time but he has never responded. One time I was locked out at 1:30AM which was very concerning to me. It's been an extremely frustrating experience trying to get help from Outpost Club. Other than the House Leader there is no one else you can call. And I guess if you email them they just blame things on you instead. If you have a responsible House Leader the experience would be better, but this is just not the case at the Hell's Kitchen House.
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