BEWARE THIS COMPANY!!! I shipped my household possessions from Long Beach to Montevideo, Uruguay with these idiots. When the shipment arrived, it had been packed with utter disregard for my possessions. Things had been shoved one on top of each other. Numerous items were damaged and I've instigated a claim against them for more than $3,000. When I called the VP to complain, he referred me to the insurance company and paid little attention to my concerns STAY AWAY FROM THIS COMPANY!!!
I have used the services of American Export Lines for the last 3 years. During this period, I have shipped several containers internationally without any problem. I have been helped my many employees of this company and their customer service is exceptional. They deal with our company in a very professional way. They make it so easy to book and deliver containers on time to our warehouse and back to the port. The documentation is also handled very professionally, making our international shipping experience quite smooth. It only takes an email or a phone call to get everything going. We have had very positive experience dealing with the American Export Lines, and I highly recommend them to anyone looking for professional, stress free shipping experience! I have recommended them to close friends and family based on our satisfaction dealing with them. Keep up the good job American Export Lines!
Hello Charles, You did not provide us incoterms and we take 2-3 days to quote. You were rude to our front desk person and you clearly did not have any patience.
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Dont ship with this company. I requested quotes for air and sea shipping but It takes them ONE week to provide it. I had to call multiple times for them to actually respond to me. To make matters worse, Shibani would ask for information that i already provided in a previous email. Worst customer service ever.
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