My experience with willow ridge on brock road was beyond horrible. The "owner" Pam only cares about money. I'm a veteran and single mom doing the best I can for daughter who has cp. Pam claims she works with all economic and income, that's a lie. Non profit also a lie. She tried to use my daughter's disability to get a grant for her facility yet nothing was going towards my daughter. My daughter was bumped put of her slot for a child who's parents had more money so pam could afford her huge house, the only children who won raffles and prizes where those who parents who donated to the facility and paid for riding. I wouldn't even give this facility 1 star. I was so displeased with this facility in immediately enrolled my daughter to another one. This is supposed to be for the children who need therapy not money.
As a previous volunteer I can honestly say this place is very unprofessional and a toxic environment. The volunteers that help with the horses and interact with the children know almost next to nothing about horse behavior. I was just told to lead the horse around with the children on them, there would be spotters to hold the children on both sides and if we didn't have enough then Pam would make the parents go out and work for what their paying for while she did nothing and watched. Some of the horses were very unruly to be lesson horses, especially for children with disabilities. I was even told to saddle a horse after being showed only ONCE how to saddle it. The owner Pam is the most disrespectful and inconsiderate person I have ever come across. She uses people to an ends meet and once she has what she wants she is no longer friendly and becomes very hostile and rude. I will honestly say that this place is going to get a volunteer, child, horse or parent seriously injured one day from its lack of safety and over all lack of knowledge. I highly discourage anyone from coming here, because this place is very unsuitable for just about anyone.
I have found the staff and volunteers very compassionate and understanding while working with my special needs grandson. I am very happy with the facility.
I am a volunteer at WRTRF. First, I was raised around horses, showed from coast to coast, trained for 2 years with a professional trainer, and qualified at both the National and World level to compete; in other words, I didn't just start my experience around horses yesterday! I, too, am a bit confused by some of the 1 star remarks; if something was that bad wouldn't you think the right thing to do would be to have a talk with the director/owner of the facility, that is if you were truly concerned about the welfare of the children? Hummm? Second, I found the Volunteer Handbook that was provided to all volunteers to be most helpful as a person who doesn't have experience with this particular group of young people. Last, volunteers in my experience don't normally get paid and shouldn't expect to...
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