These people are crooks. They quoted me over $2500 and kept my vehicle for over a week without touching it. Finally got it towed elsewhere and was fixed for $200.
Thank you for being so helpful when our truck broke down on the way to the Xfinity race...and in arranging everything between Dodge Canada and US to get us a rental and on our way!
This is why Automotive repair has a bad name!!! I am James Lewis @ Southsideautorepair here in Lexington Ky and a customer of mine that i had just replaced the timing belt and water pump and idlers and tensioner due to maintenance , had a electrical issue while out on the road. Their vehicle was towed to Grindstaff automotive group in from the interstate as a "shutoff while while driving "situation. The vehicle was diagnosed with TIPM shorted out PCM. Then began to throw parts at it trying to get it to start? Like a new crank sensor and spark plugs, then said that the timing belt was off ? Then my customer called us telling us there was a issue? So we had talked to the service adviser @ Grindstaff JOE WEST and said the belt came off.... We @ Southside have a 2yr 24k warranty on our repairs and part of tech net that covers coast to coast and needed to be towed to one of our tech net facility to be repaired under warranty. JOE WEST Said that the vehicle couldn't leave till the work they did under warranty was paid!!! So I needed to take care of my customer and paid to put a belt on the van, and said that i needed all old parts back. The customer returned me ONLY A BELT! With no other parts.... I called back to Grindstaff and talked to Joe and he told me that the belt was off when it was towed in.... Then he backed up and told me that the belt was off 3 teeth? He then told me to hang on and gave me his manager. The manager told me the belt was off three teeth not completely off??!? So I asked him the question.....? So you think it would have made it from lexington ky to Elizabethton Tn ?? His answer........ " No?" So needless to say, I was charged for a repair that wasnt needed! The manager told me he was willing to do nothing to correct this issue!
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