So sorry for the inconvenience, and that you were not happy with your experience! Unfortunately our used Telluride was sold 2 weeks ago, and we do not currently have a Telluride available at this point until February 2022. That vehicle is hard to come by at the moment, but we do our best to accommodate all of our customers and be transparent with this information as we become aware of it. Again, we are very sorry for any inconvenience and if I can be of any help to you in the future, please feel free to reach out to me directly. Would love the opportunity to speak with you. Phil Roeber, GSM, 845-462-7700
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1
Called prior to test drive a Kia Telluride said come in showed up 30 minutes later. told me who said that that they short supply didnt want to put more miles on used Telluride they had there , said had 12 people who want this car you can test drive it when you put $500 down and you own it when order come in , said to me people think Kia are cheap but cost more then you think I said I know what they cost Im good with that , left had my heart set on that car would of 100 % brought but bad service , so took my money to Volvo dealer down road and brought a more expensive car got to test drive car I wanted and way better service.
My sincere apologies that you were not happy with your experience. You may be aware of the limited supply of vehicles all dealers are dealing with at the moment due to the chip shortage. However, even with that struggle we still do our best to be transparent with our customers and still work to get them the best deal possible. If there is anything I can do to help you please feel free to reach out to me directly. Happy Holidays to you and your family. Phil Roeber, GSM, 845-462-7700
1639691074
2
$1500 market adjustment on Kia Rio. Lol. Desperate.
Thank you so much for your feedback!! We love to hear from our customers. Your business means so much to us!
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5
Christopher Jarrin is amazing! During the pandemic, my lease ended on my vehicle and I went with a goal in mind during the trying times. Chris was kind, patient and listened to my goals and got me into a vehicle that checked all the boxes with speed and ease. A week ago, I contacted Chris to look at a few other vehicles while I was getting an oil change. He had the vehicles ready for me to test drive. I went with a very separate goal in mind from the last purchase and he again did not disappoint! Listened. Was enthusiastic. Kind. And now I have a vehicle that I absolutely love. Again another seemless purchase. I will always go to him when myself or anyone I know is interested in purchasing a vehicle. I also would like to mention how wonderful Kevin (who did my financing both times) is. What a pleasure. Keep up the great job guys!
My husband and I arrived and we're greeted by Chris who right away provided us with amazing customer service. Making us feel right at home. He was very helpful and knowledgeable. We truly enjoyed our experience here at Dutchess Kia. Also a shout out to George for making it happen behind the scene.
So sorry to hear we missed your call! If you have any questions or concerns, please feel free to reach out to me directly. Jeff Fuller, Service & Parts Director, 845-462-7700 X44
1630441347
1
This company is so incompetent that I spent over an hour on the phone listening to the dial tone, when all I am trying to do is bring my car in to get inspected. I am not sure who is working the phone at this company but they need to adjust their staffing. SAD
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