There is nothing quick about this place! I spent more than 2 hours waiting for them to fix a nail in my tire. When I called before I came in, they said there was no wait and it should only take a few minutes. My car sat in the driveway for nearly 2 hours while all the other cars that came in behind me got serviced. They even gave me a hard time for bringing a "non-Ford car" but they didn't say anything about that on the phone, and their website doesn't say "Fords only". I asked what the delay was after the first hour and they said "Ford cars takes priority". I'm guessing this is because they are right next door to Sunrise Ford. I explained to them that I was told on the phone there would be no wait, and the second excuse I got was "It's almost lunch time, that's why it's taking a long time". I got there at 11am so they had an hour to do it before they all went to lunch. Then they tried to upcharge me for a new tire and it took them forever to finally get my invoice so I could pay. They made me several hours late for work, and I will never take my care to "Quick" Lane again!
As always, service Dept got me in & out in good time. But today, I was late getting out due to the fact that my wife came with me and left with her 3rd Mustang from this dealership. Great sales staff
Ernesto and Janelly have provided excellent service the last couple of times I have been at Quick Lane. They have gone out of their way to help in a timely manner. Thank you!
Nothing quick about this place , bad service and bad labor !!nobody at this place know nothing . Calling over the phone to Mack oil change appointment and girl over the phone is rude and cant Mack appointment since she dont know if they can do it . Im totally unhappy and never going there again I TOTALY recommend for people do not go and waste time with quick lane !!!!
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