Extremely sorry for incredibly long wait and poor service you received, Natalie. On our team's behalf, we can't apologize enough for the uncaring attitudes and lack of urgency displayed by our team. We know how frustrating it can be to wait for so long, and we're deeply sorry for the inconvenience. We should have been far more helpful and eager to provide the timely service you deserved, and we apologize this was not the case. No one deserves an experience like this, and we apologize for letting you down. Thank you for making us aware of your experience with us. Your review has been shared with the restaurant's General Manager, the Regional Director, and the company's Chief Operating Officer so they may address the situation with our team moving forward. Thank you again. Would you please send an email to [email protected] when you have a moment? We'd like to make things up to you, if possible. Hope to talk soon.
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Waited for over an hour for salads that looked like no one cared. Now I remember why I dont ever come to this location. I understand being busy, but at least be professional and provide the best experience possible. When I asked for them to check to see how long it would be the cashier who walked up with a mouthful of food just said he didn't know and didn't seem to care.
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