Ironpony reviews

1654897725

Angela Aldridge

google

1

Iron Pony service department, The worst. I brought my motorcycle in to get serviced. I now have scratches on my bike and a USB port installed incorrectly. They also broke the throttle sensor and had to replace as well as lost half the lights I paid to be installed. I am back at Iron Pony because my bike will not move out of 1st gear. It has been there for six weeks, and we are continuing to get the runaround about when my bike will be finished. The service team keeps saying they are working with Can-Am to fix the bike. It took the service team and Can-Am a month to find out what was wrong with the bike. I called Iron Pony, asking them to check certain parts of the bike where the problem may be. They kept checking things on the bike that had nothing to do with the problem. My wife went to Iron Pony several times, and no one seems to be on the same page. I called the service director Tyler who informed me that my bike would be done by a specific date for my family trip. When that date came, the motorcycle was still entirely apart and no one called me to give me an update. Now here we are about six weeks in, and Iron Pony still has my motorcycle claiming that Can-Am forgot to ship a part. Yet we were told that all parts were in, and the tech was putting my bike together. When you call and speak to someone in service, they keep giving us the runaround, telling us that they are going beyond for us and putting other peoples bikes aside to fix ours. To my understanding, when the part comes in on a bike that has been sitting for over a month, that bike would need to be fixed first. When asked can they track the package, we were told they dont get tracking numbers from Can-Am. So let me get this straight when I place an order on Can-Am I receive a tracking number, but when a dealership places an order, Can-Am doesnt provide Iron Pony with one. When I ask can they call me back with an update, I am told that they will do their best to give me an update and never call. There are many issues with the service team. They have a vast communication problem and feel that they can keep you bike for months at a time without giving me an update. My wife and I have to call weekly for an update, hoping the bike is done. This is not good service in any way, shape, or form. They tell us one thing, and it is another. I want my bike fixed so I can come to pick it up and be done with this dealership. I would never give them a cent of my hard-earned money again. People dont buy 20,000-dollar bikes to sit at a dealership all season. If they were working with Can-Am this entire time, they are also at fault for not communicating and having the right parts ship to the dealership on time.

1655079936

Paul Pilkington

google

2

Their selection is nice, but with trade-ins, they will completely lowball you. They wanted to give me $12k for a 2016 HD Streetglide Special with 10k miles. They had a 2015 HD Streetglide Special for sale with way more miles, for $22k (10k profit). I found a company to buy my bike for KBB $15500, and they picked it up.

1654502105

Rick D'Amico

google

5

The ultimate shop.

1662211670

Frank Guerrero

google

5

Great store for motorcycle ATV and more

1658000085

Kerry York

google

3

Didn't have compression release for my flat tracker