Dee Wolf, Thank you for taking the time to share your feedback with us. I'm terribly sorry about your experience on your last visit! I will bring this up to all of my team members immediately to prevent this in the future. We try our best to keep the restaurant clean, but if needed you can always ask for assistance with clearing off a table or simply wiping it down. Please contact me at your convenience so we may discuss this further. Thank you once again. Kyle Shigenaga Urban Plates Pasadena Hospitality Lead [email protected]
1660537879
1
Haven't visited this establishment since pre-pandemic days. Yesterday, as the male Hispanic host at the entrance door was explaining the new line system to me he took an opportunity to stare and check out my chest. This not how women dining alone for a quick lunch should be treated. This man should not be working there if this is going to be his behavior. Also, all the tables outside were filthy with dust, food, and even a hair. Clean your tables before you open each day and throughout the day.
Chris Cabrales, This experience is what we wish to create for all of our guests and so happy you enjoyed yourself at Urban Plates in Pasadena. We really appreciate the 5 Stars for the team and look forward to seeing you again. Kyle Shigenaga Urban Plates Pasadena Hospitality Lead [email protected]
Yanira Medina, Thank you for taking the time to share your feedback with us. Reading what you wrote about cold chicken, wilted leaves, and hard bread it is clear we failed to meet our standards or your expectations. Please contact me at your convenience so we may discuss this further. Thank you once again. Kyle Shigenaga Urban Plates Pasadena Hospitality Lead [email protected]
1654840341
2
I am not happy, I ordered a Cesar chicken salad for lunch, my chicken was cold, the bread was hard and cold and wilted leaves. This isn't the first time that happened to me!
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