Hi Marie, thank you for taking the time to share your thoughts. We do apologize for any challenges you experienced while onboarding to our software and we would like to help resolve this. Can you please send your contact information and any case numbers to [email protected] and we will have a manager reach out? Thank you!
1663693381
1
AppFolio is absolute garbage! Their onboarding team completely screwed up our Data migration, and every time I try to get I. Touch with them they have to schedule a call for a future date. When they finally implement a fix it screws something else up! I wish I could undo our transition to AppFolio but I cant. We were using PropertyBoss and although it was seriously outdated. AT LEAST THE ACCOUNTING WORKED!!!
Hi Sam, we are sorry for the negative experience and we'd like to look into this for you to assist. We hold ourselves to high standards of service and response rate and we will work to resolve this in a timely manner. We're having trouble locating your account. Can you send us a message to [email protected] and a manager will be reaching out to you as soon as possible to discuss?
1566594327
1
Absolutely terrible customer service. If you are a property manager and are considering them or their software, BEWARE. You will lose good quality tenants by the dozens! If you are asked to use their service to get an apartment, refuse. They don't answer the phones and have no idea what's going on. STAY AWAY!
Thank you for your review, John! We so appreciate having you as a customer and look forward to working with you for many more years!
1506362667
5
Our firm has worked with Appfolio for 8+ years and we continue to be impressed not only by their outstanding products for the Property Management industry, but also by their excellent customer service and their fantastic, always positive, attitude in the process. Excellent product. Excellent people. I continue recommend Appfolio without reservation.
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