Horrible customer service. They have no compassion for the visually impaired. Especially, in the Vistas store. They dont care if youve driven 2 hours to get there, they will turn you away if you do not have an appointment.
Thank you for the review! We look forward to the next time we see you.
1539893353
5
Because of Tamar's help and training I got the best help. I know that if I kneed any kind of supplies or help with anything I can go here and get what I kneed.
Hello Adan - So sorry to hear of your experience! However, Braille Institute does not make glasses. We do have a Vistas Store where people can purchase them and you would not need a referral for this. You do need a doctor referral to see our Low Vision Specialist if you are interested in attending any of our free classes.
1571691634
1
My social workers and doctors referred me to this place to make an appointment because it was the closest facility in my area. When I called to make an appointment they mentioned transportation services were possible. I was denied the services because this facility did not pick up people in my area yet this was checked by my doctors and social worker. My referrals were "lost" but various calls to my doctor ensured me that they had sent them numerous times. Over two months of constant miscommunication deterred my ability to obtain a new pair of special glasses. My doctor mentions this is the only place specialized to aid in making them.
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