1 stars because we enjoyed the drinks that we actually received. Our server forgot to put our food order in. She returned to the table several times during the hour we were waiting to refresh our drinks and at the 30 minute mark we asked what was going on. She told us the kitchen was backed up. Finally I went in to the bar and asked again and our order was STILL NOT entered even after following up and visits to the table. I was very upset because we were there with young kids and waiting that long is not easy. The bartender removed our drinks from the check which I appreciated but obviously the set up they have for servers just isnt functional. I was a server for a long time so I do have compassion but this was ridiculous. 60 minutes on a salad and pizza with no follow up I dont know if we will be back even though we really enjoyed the drinks. Really frustrating
Hi, Kathy. We are sorry to hear that we didnt meet your expectation. We have very high expectations at Ocean Republic Brewing and would love the opportunity to improve. Please get in touch with us at (772) 600-5596!
1654881604
2
This used to be a GREAT PLACE for food and beer... the Beer is still Great... but the "Craft Kitchen" has scored a zero the last 3 visits! All 3 times the Pretzel Bites (which are usually awesome) have come out to the table BARELY HEATED... The last time I ordered I ask the server to ask the chef to be sure they were warm and toasted... still came out terrible!!! The cheese was cold and had a good inch of cheese skin on top that couldn't even be stirred to make it soft enough to dip. She did take them back and have them heated thru... but a far cry from how good they used to be. The onion rings which have ALWAYS been GREAT... were terribly soggy! It was a very disappointing experience...especially since I brought friends from Miami to enjoy the food and beer. It will be awhile before I return... I don't mind spending more than a hundred dollars for burgers and a beer for 3... IF it is a good meal!!!
We appreciate your feedback, Jesse. If you would like to discuss your experience further, don't hesitate to reach out to us at (772) 600-5596 or [email protected]. We would love the opportunity to resolve any issues.
1648764904
1
Terrible service from the bar area
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