The OMNI POS telephone support is PATHETIC! They do not believe clients are important enough to be called back. OMNI POS dose NOT track payments after a Z-Read is done at the end of the day, you can not go back and reprint a tax invoice. I recommend printing a 2nd receipt for all transactions and keeping them. OMNI POS email correspondence on critical issues such missing payments on receipt respond rate is POOR or non existent. Was told if I required help desk out side of office hour (being hospitality everything is out side of office hours) it would cost $500 a month!! This was not told to us when signing up. Was informed help desk was always available. ARROGANT support agents - they will happily quote your emails back to out of context and not fully answer the question yet will claim they have answered your question. Once the agent has realised their mistake they suddenly became arrogant in attitude and claimed that the information was all there. Be carefully if considering using OMNI POS. You, the client, does not get much respect and the company clearly does not have the will to improve their service or care enough for their clients to find a solution or to phone you back. :-(
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