1497448616
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURndjVhaUN3EAE!2m1!1s0x0:0xf8038a4ad058c8e8!3m1!1s2@1:CIHM0ogKEICAgIDgv5aiCw%7CCgwIqIGFygUQgICS9AE%7C?hl=en-US
Megan Clark
google
https://www.google.com/maps/place/?q=place_id:ChIJbVPvKzexPIgR6MhY0EqKA_g
My name is Kevin, Im the owner of Ace Window & Gutter Cleaning. I just wanted everyone to know the real story behind this review. Another company contacted us to get a quote for Megan Clark. The company mentioned that they had done some work for Megan and installed some window blinds on her windows that would not allow them to be accessed properly any longer for cleaning. So they wanted to pay to have a company come out to clean her windows for her to make it up to her. So I showed up to do an estimate for Megan. Right when I arrived, she started complaining about the original company that had contacted me to provide the quote for her. Megan then mentioned that the same company that installed her window blinds broke her master bedroom bed 3 times and had to pay to fix it. So I asked her how that happened and she said it was because she had a large bed that was extremely difficult to move without damaging it. She also mentioned that the bed had to be moved in order to get to the window next to it. I thought that was strange since you can usually easily clean a window next to a bed without moving a bed at all. But she said that wasn't the case with her bed. She also told me she already has a window washer she uses and just wanted to get another quote. So I decided to not give her an estimate in this case because of the liability situation of her bed that she said had to be moved. I didn't think it was worth the risk of doing any damage to her bed if its that easily damaged as she claims like the other company did. That's it, because of that, she wrote this review without knowing anything about us or what kind of work we do. She just seemed like she had an angry demeanor in general.
1510894724
1
Dissatisfied. Would not provide an estimate when recommended by another service provider. Would not personally discuss or negotiate. Icky.
1654429541
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNPN0ozQi1RRRAB!2m1!1s0x0:0xf8038a4ad058c8e8!3m1!1s2@1:CIHM0ogKEICAgICO7J3B-QE%7CCgwI5a7ylAYQyJmy1gE%7C?hl=en-US
Mark Schroeder
google
https://www.google.com/maps/place/?q=place_id:ChIJbVPvKzexPIgR6MhY0EqKA_g
Hi Mark Schroeder, its Teo Ace Window & Gutter cleaning owner, I understand your frustration because if someone can to my house and something went wrong, I am going to be just the way you are right now, but also you need to see the past and think when we do your first place, write how fast I respond to you when you ask for a estimate the first time you call me and how good we did your first place, how fast we did for you because you need it quickly, how thankful you was we us. I was in the site job, we removed all the screens with out any problem, I personally wash the screens, also I put all the screens from the main floor myself from outside, everything was just fine no problem no nothing, I said this because was the first inconvenience you point to me by text message, ( bent screen ) then when I send you a reminder about your payment, you tell me to check on the work truck if we have a divider because you cannot find it, I respond we dont have any divider, but I never call you a liar, I never said was not my fault, I understand your frustration but is not far to judge someone like that, thats why we have insurance if anything happens we are covered, why we should take a divider for? I which I can post our conversation to show people I never call you liar or was not my fault. But thank you to give me the opportunity to serve you.
1654403397
1
Found a window divider missing after the window and screen cleaning was done. Tao , the new owner, said it wasnt his fault and it was missing when they washed the windows. We showed him a photo of the window showing the divider was there. Hes denied it and called us a liar. And to think I was referring business to them! >>To follow up, we called, and then sent a text asking about this missing divider, the response was - why you asking now, my payment is due, again, this via text. No other response, no return phone call. Had used this company for years and didnt have a problem until the new owner Tao bought the business. But theres other glass and gutter cleaners companies , one of which we just used on my parents house who are just as good and competitive in pricing ! And they called two days later to confirm their work!! What a novel idea.