Peter Vardy reviews

1626712012

John Neilands

google

Good Morning Mr Neilands Thank you for your review. We are sorry to hear of your experience. Can you contact [email protected] with more information so that we can investigate this further. Regards, Team PV

1627981510

1

After buying an X5 from this garage the car developed a problem with the rear suspension airbags and the garage claimed not to see the problem despite the rear bags being flat and were adamant there was nothing wrong with it and as the warranty is now out I have contacted the service department for a price to replace the airbags only to be promised they would phone back with a price and I contacted them today for the seventh time for this only to be ignored again despite all the false promises made by the staff if you are thinking of buying a bmw then please go to a respectable dealership who will look after your car after they have got your money as this garage clearly has no customer service what so ever

1628977132

Mehboob Ahmad

google

Good Afternoon. Thank you for your review. We are sorry to hear of your experience. Can you please contact [email protected] with the registration number in relation to and a contact number so that we can investigate this further. Regards, Team PV

1629202547

1

I tried to book my car in for a service and MOT in May 2021. After several attempts of my call ringing out, over a period of two days, I gave up. Eventually someone called me back and made a booking for 13 May 2021. I also needed a tyre replaced. I had the tyre brand and size to hand, but not the speed rating which Im told was essential. Fair enough. I mentioned the difficulty I had in getting through to them in the first place and was told I could simply reply to the email confirmation from him (Ross Ogilvie). I emailed them back same day 5 May. Around 11pm the evening prior to my booking, I got an automated text message asking me to check-in for my booking. I also made mention of the tyre change in the additional comments box. The next day when I dropped my car off, I mentioned the tyre again to the young lady at reception. I would also add that I was made to wait approximately 45 mins before receiving my courtesy car. When I went to collect my car, I was told to take a seat and someone would be with me. After many people rushed back and forth past me, but none acknowledging me, I managed to get the attention of someone. When I saw the bill, I realised despite my three attempts to highlight the new tyre, nothing was ostensibly done about it. The lady asked me to leave the car with them and return the following day whereupon the tyre would be changed. I politely countered that the problem was of their making, that they were notified thrice of the tyre and are asking me to further inconvenience myself and no doubt be subject to further unnecessary waits. She then arranged to have the tyre changed and have someone drop the car off at my home. The following lunchtime, the car was dropped off, tyre finally changed. On 23 May 2021, I received a satisfaction survey where I detailed my honest experience. I selected the option for a callback and a few days later got a call back from somebody I believe called Scott. He acknowledged the mistakes made and was reluctant to offer any restitution. Normally I wouldnt bother, but the fact I had made three attempts via different methods to let them know about the tyre, and not one of them was acted upon really annoyed me and caused me to lose faith in competency of the dealership. After various options, I pondered at the possibility of some fuel vouchers being sent out instead. He said he would investigate and of course thats the last I ever heard from him. I followed up via an online enquiry form and then on the satisfaction survey received on 30 June 2021 on the back of that call with Scott. On 20 July 2021, I heard back from BMW Customer Services at Head Office who had seen my satisfaction survey and asked Scott Armour to contact me, within two working days. On 30 July 2021, there being no further contact, I followed up by email with Head Office. I informed them that more than two working days had passed and Id heard nothing. I also made clear that I no longer want to be contacted by the dealership regarding this matter anymore, their opportunity for rectifying things having long since elapsed, and instead would prefer all dealings to be made via Head Office. So to summarise. A small incident arising from a non-changed tyre, which could have easily been rectified, is now still dragging on since approx. 23 May 2021 to date, 84 days later. There has been a catalogue of failures at every step of the way. This is not a mistake by one person but along the entire chain. I understand mistakes can happen and that is fine. I do feel, however, a manager should have taken ownership and ensured this was resolved. They did not. The issue stopped being about the vouchers a long time ago and is instead about trying to be heard and treated fairly. I pay premium money for a premium car and expect premium service. I did not feel valued.

1636553417

Jamie Hay

google

Good Afternoon Jamie Thank you for taking the time to provide a review! The team will be happy to hear of your feedback. Regards, Team PV

1637326141

5

Brilliant service from the dealership as a whole, seamless and friendly service, highly recommend.

1636806259

Thomas Woolley

google

Good Afternoon Thomas Thank you for taking the time to provide a review! The team will be happy to hear of your feedback. Regards, Team PV

1637326190

5

Erin Shanks was my handover specialist and she was awesome! very helpful and lovely to speak to :) she is a credit to BMW

1642424086

Dev Gaz

google

Hi, Thank you for your review. The branch management are currently investigating this and will be in touch. If you need anything further please contact customer service at [email protected] Regards, Team PV

1642496696

1

Sold me a car with a faulty headlight. Upon receiving the car, I notified them of the headlights leaking water, I emailed them to book the car in to get it looked at and they called me to say its normal. So some time later when changing my front grill I noticed the headlight had a crack. I reported this to them and they refused to honour the repair. apparently water can't build up through time....