Went in with my partner and some friends (another couple) to check the place out while we were out for dinner, I am a personal shopper/personal assistant, I have one client who raves about this place and another who loves locally made items and is looking for new bed linens, also saw a pair of slippers I would have loved but this was just a browse through to be able to better understand the products offered so I can relay such options to clients. Should've been simple however we were followed, harassed and awkwardly questioned about why we were there the entire time followed up with questions about if we were going to buy anything or not. To be fair at the end of our trip through we didn't realize how late it was and they closed at 7, we were told it was 659 so we apologized and just walked out as the associate awkwardly proceeded to question us all the way to the door. I'm a former loss prevention manager I understand what they were doing, my partner looks "the type" we joke about it sometimes blue collar, beard, looks like he belongs on a motorcycle. Usually I can kindly engage with an associate, they are just following their training and doing their job, I strike up conversation including my partner and an associate will be more at ease to let us shop alone, this just seemed to make things worse. I have very rarely ever been made to feel so uncomfortable with such an experience, I felt like we were doing something wrong just by being there, like we didn't belong. I was pretty bummed. Suffice to say I will not return, hopefully Beans has some locally made bedding for my client and maybe some slippers for myself...
STAY AWAY! This is a complete scam. We were trying to support an American company. Their website says Made in USA all over it; you pay a premium price; and then the cheapest, bristly, thin Chinese sheets you never wanted show up in the mail. When you try to call this "Maine" company, you get customer service in the Philippines, who says they hear it all the time. We even went as far as to call the outlet store in Maine, and the lady said, "the owners don't want to put made in China on their website because that would be bad for business!" Cuddledown is un-American fraud. We are returning everything out of principle, even though they're going to gouge us on shipping and charge us to do so... It turns out their "satisfaction guarantee" costs $10 on top of the $50 it cost to ship originally.
I've had a comforter from them for nearly a decade. Never thought I'd get to their factory store, but i managed to now that we live in new england. Wow, what a selection!! And what great prices!! We scored SERIOUS sales on a comforter I'm sure we'll have for life, a nice oversized King Battiste down comforter at nearly 70% off!!! Visit especially if you've got big purchases to make as a gift or for a new home!!!
Great selection. Awesome staff. High prices, but also high quality. A darling little Maine run shop on the outskirts of Freeport.
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