This is Ben with Houston Used Auto Sales and I sincerely apologize for the negative experience you had, We are currently conducting an internal investigation and will take necessary legal action if warranted. We take accusations of this nature very seriously and would very much like to speak with you about the incident to ensure we are taking the proper action, you can reach me directly at 346-293-0541 - Ben
1627143137
1
My boyfriend and I drove from San Antonio to buy a vehicle at this location, overall in my boyfriends perspective buying the vehicle was great. However, when my boyfriend was not around Mr. Romel Torres would try to get me to be alone with him, he would touch me without permission, touch my face, my body, and kept insisting that I give him my number so I can chat with him and send him pictures. I am 19 and Mr. Torres is in his 40s-50s I was so so uncomfortable and I felt sick to my stomach I am only writing this review so no other woman experiences this.
Hi this is Ben with Houston Used Auto Sales, I am sorry you feel you were treated badly and I would love to see what I can do for you and how we can improve our customer service for the future. Please contact us at your earliest convenience.
1663790800
1
I went here with my family and we were not greeted. I needed a car badly and had to search around for assistance. Both guys were in their office. Sitting down laughing and chatting away. When I asked for assistance they looked bothered. Someone recommended this place, but the overall service i received was horrible. Reading the reviews alot of people do not have nice things to say here. I will add I also felt discrimination because after I left the office the continued to watch me and my family until we left. Not even following up. I will not come here agian. Seedy looking establishment.
Hi this is Ben with Houston Used Auto Sales, I believe you may have us confused with another similarly named dealership. We currently only have one sales associate who is a young women, The only gentleman besides myself is the floor manager and either of us would have been more than happy to assist you with starting a vehicle or two. I wish you the best in your search, if you need any assistance in finding your next dream car please feel free to reach out to us :-)
1633795445
1
I was in the market for a vehicle and was interested in several they had on the lot. I went with my wife to check them out in person and very quickly realized this was not a dealership I would be willing to do business with. We had made a complete circuit of the lot before the salesman even acknowledged us. When he did come outside he had a very poor attitude. It very much seemed like he had no interest in assisting us. When I told him I was interested in looking into the 2 vehicles I went there to look at, he came out with both key fobs claiming they were both dead and couldnt unlock the cars for me to even look inside. Then he proceeded to tell me that he can run my credit application, after that my wife and I left because there were too many red flags that seemed like inappropriate and bad business practices.
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