Hello, Jay -- Im very sorry you had an unexpected charge and a bad experience. Many of our customers keep a credit card on file with us to make their repeat purchasing easier. We want to make sure that we have your account settings correct, especially if you do not want to keep a card on file can you send us a reply by email to [email protected] with your name, phone number, and company name so we can look up your account? Thank you Brasseler USA Customer Support
1490284496
1
This company stored my credit card and charged it without my permission. I would never buy from them again
I attempted to order a cap for an electric dental handpiece. The part costs about $20. Brassler refused to sell it saying that the handpiece required a $525 rebuild. I've had handpiece caps come off before, screwed them back on, and had no difficulty. Even if they were correct, they could have sold the part, then done the rebuild if it did not resolve the issue. This is clearly a case of price gouging. Had no problem obtaining the part from a different vendor. I will not do business with a company that has an obvious culture of deceit.
Brassler USA is helping me receive a last minute supply order that I need ASAPthe representative, Cathy, was quick, professional, and helpful. Thank you for your help, CathyI appreciate you!
Hi, Katheryne - I'm very sorry that you've been having trouble reaching our telephone staff. I'd love to put you in touch with your local Brasseler representative, who can call you or come by to meet with you in person. If you would you like to fill out a Customer Support form, we can have your local rep call you to answer your questions and resolve your problems. https://support.brasselerusa.com/support/tickets/new Thanks for your support!
1466447366
1
WORST COSTUMER SERVICE EVER! THEY WILL PUT YOU ON HOLD FOREVER AND I ALWAYS GET HUNG UP ON OR THEY FAIL TO SATISFY MY NEEDS! I WOULD RECOMMEND THIS COMPANY TO BAFOONS!
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