It was really tough working with Haley. She dropped the ball big time and I had to really coach and push her through it to make sure i got my stuff on time. It seemed like she just wanted to make excuses instead of figuring out a solution and contradictict herself on several occasions. Everyone else was great to work with and the product was nice, it just shouldn't be that hard of a process.
Michael - Thank you for sharing your opinion. I apologize that our service did not meet your standards and would like to find out more about your experience, to help us be better in the future. I can't find your name in our emails or system to dig into any of your order, so please feel free to email me at [email protected]. I would like to dig deeper. Thanks, Ryan Dost(Co-owner)
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Something I have figure out about sandlot throughout the years is they do not have good designers, do not get their work done on time, and do not communicate well with the teams. Every design they have designed for us is basic and is nothing special. We now have students who will design their own merchandise and take it to sandlot because their designers are that bad. Dates are another thing that sandlot does very poorly. They should not tell a team their merchandise will be done on a certain date unless it will for sure be done by then. Also, after the closing dates of the online store we have figure out that they do not start working on the merchandise until a couple days before the deadline. Every order we have placed from them, as a team, has been received late. Nothing is communicated on when the merchandise will be ready, other than the call u get saying that it will be a couple days late. I do not appreciate how they run their system and they should start caring about their customers and the business as a whole.
Sandllot Sports custom designed 38 tote bags for my wedding and did a fantastic job!! I gave them a rough idea of the design and they brought it to life. They were done in plenty of time for the wedding and the service i received was excellent! I would highly recommend their services to everyone I know!
Horrible customer service. Take your business elsewhere.
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