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Brownsfashion
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Brownsfashion reviews
Information about Brownsfashion
4,14
100 reviews
The opinions come from external websites
Last update: 08.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURtcUtDdHFRRRAB!2m1!1s0x0:0x72679f796c05f3ae!3m1!1s2@1:CIHM0ogKEICAgIDmqKCtqQE%7CCgsI1ZaVjwYQkM2bBQ%7C?hl=en-US
Emanuele Bianco
google
https://www.google.com/maps/place/?q=place_id:ChIJi9ZVwSwFdkgRrvMFbHmfZ3I
Hello Emanuele, We're so disappointed to hear that your shopping experience with BROWNS hasn't met our high standards. We really appreciate you taking the time to share your feedback and we'll be using your comments to improve our service. If you have additional feedback or need help with an unresolved issue, please send an email with the subject Google Review to [email protected] The Browns Fashion Team
1643305257
1
I love luxury shopping, and I have been very fond of Brows. I was really looking forward to experience this new store. However, my experience was very poor and I did not meet the kind of customer service that I am accustomed to. First of all, We know the products are amazing, but I wanted that special extra service from Sales they have associates. There was no service whatsoever. I was trying to understand the material of a bag and nobody showed interest of helping me, even if I asked. We are talking about luxury shopping- And sorry Browns- its not just about great interiors and amazing displays.Its about people. Luxury is about people and storytelling...and you truly missed this point on this new store. So a better trained, approachable and friendly staff would have made the experience worth. Will definitely go buy pieces from a store where they have more knowledge about products...
1588100098
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNjOV9pV2FREAE!2m1!1s0x0:0x72679f796c05f3ae!3m1!1s2@1:CIHM0ogKEICAgICc9_iWaQ%7CCgwIg_ih9QUQqLGemQM%7C?hl=en-US
Matthew Lakin
google
https://www.google.com/maps/place/?q=place_id:ChIJi9ZVwSwFdkgRrvMFbHmfZ3I
1
Browns Fashion are owned by Farfetch and this is the 2nd time i've ordered from them. My first order was some balenciaga track trainers that when received were missing the spare laces and also the sole was covered in dirt. No one is perfect so I returned them and put it down to a bad experience. Farfetch also gave me a voucher for free delivery on my next order saying that it would be a perfect experience. Today I have discovered the definition of a perfect experience from browns/farfetch as I received the phone case I ordered with the leather coming away from the plastic. Again it looked like it had been used, then returned in the hope that the next mug to receive it didn't notice. See picture to see part of the damage. In summary, I have had a 100% success rate of browns/farfetch providing a terrible service and I would plead with you all to spend a little bit extra and use somewhere like matchesfashion or mr porter. I've ordered far more from those places and never had a single problem. ORDER FROM BROWNS AT YOUR OWN RISK!
1512842517
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNBNHY2VjZBRRAB!2m1!1s0x0:0x72679f796c05f3ae!3m1!1s2@1:CIHM0ogKEICAgICA4v6V6AE%7CCgwIlcqw0QUQwL7a2QI%7C?hl=en-US
Jake Mackintosh
google
https://www.google.com/maps/place/?q=place_id:ChIJi9ZVwSwFdkgRrvMFbHmfZ3I
5
Having bought a few pieces from Browns, the customer experience is great, and the manager Charles is one of the best I've ever met in retail!
1579262816
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURNMzdfWS1RRRAB!2m1!1s0x0:0x72679f796c05f3ae!3m1!1s2@1:CIHM0ogKEICAgIDM37_Y-QE%7CCgsI4MaG8QUQ6LugNQ%7C?hl=en-US
Marian Stefan
google
https://www.google.com/maps/place/?q=place_id:ChIJi9ZVwSwFdkgRrvMFbHmfZ3I
Hello Marian, Thank you for your feedback, we really appreciate you taking the time to let us know about your experience. We are glad to hear that you enjoyed your time with us recently and look forward to welcoming you at one of our boutiques again. Kind regards, Browns
1603880460
5
Good
1509288721
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNRdDY3ZTV3RRAB!2m1!1s0x0:0x72679f796c05f3ae!3m1!1s2@1:CIHM0ogKEICAgICQt67e5wE%7CCgwIkdbXzwUQwLjPjQE%7C?hl=en-US
Matthew Johnson
google
https://www.google.com/maps/place/?q=place_id:ChIJi9ZVwSwFdkgRrvMFbHmfZ3I
1
The tall menswear assistant was making sexual remarks about my girlfriend to his colleague when I walked into the room. Very lucky it was a complement.
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