Hi Vicktoria, We are sorry that you haven't had a positive experience working with us. We would love the opportunity to improve your experience. Please give us a call so we can hear and address your concerns.
1618412730
1
We have had a terrible experience with Borror Properties. We built a home in Dec 2016 and with that home came an HOA pool. I have called multiple times, left several message and even had out sales person through our builder call. We have yet to get a phone call back or the key card to get into our pool. They were quick to want their HOA money in Jan but have failed to contact us.
Hi Tony, We are sorry that you had a bad experience with us and we want to make it right. Please give us a call so we can address this for you. Thank you!
1570731520
1
Terrible company to work with. They send bills with errors on them and then don't answer the phone or emails.
Hi Renee, Thank you for your kind words! Our maintenance team is wonderful and very quick to respond. As always, please let us know if there is anything we can do for you. Thanks for choosing Albany Station!
1573828802
4
My fiancé and I relocated with little notice in May and had a couple of days to find a place to live. Weve been here for 6 months and have had excellent service in Albany Station. Our AC flooded and we got immediate response. Our AC went out in warm late September and got an immediate response. The one complaint I have (nothing to do with Borror) is how unfriendly and flat out mean and disrespectful the neighbors are.
Hi Nicole, Thank you so much for your kind words! We do our very best to keep yours and every community that we manage looking beautiful!
1594908605
4
Ive been in HOA and COA management before but Ill try not to be biased. Outside of working in this field, Ive read plenty of reviews for various management companies and I can tell that folks dont often realize what all goes in to managing for homeowners. Ive driven around my own neighborhood that Borror currently manages plenty of times and can see how certain homeowners care for their homes that clearly go against the rules and regulations of the community. I would never put that on the management company. I received the documentation at closing that specifically indicates where the money we pay goes and ultimately what we can expect to be done around our community. This would (and should) be the same base line expectation of any management company. In my experience, living in and having worked in an HOA, Borror has certainly fulfilled their obligation as management company and then some. They can do what they can within the limitations of the communities regulations and with the budget given based on what we pay into it. While they may not always answer when we call, they certainly respond back within a reasonable time frame and are courteous and professional. I would hate to lose them as a management company.
Hi Amanda, Please give us a call so we can discuss and address your concerns.
1618412638
1
What a joke. Edit: The owner replied to my comment 3 years later asking me to call! Are you kidding me? I moved out of their properties in 2018. Customer service is top-notch.
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