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Smartsign
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Smartsign reviews
Information about Smartsign
2,75
36 reviews
The opinions come from external websites
Last update: 11.10.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNtM2RTS1l3EAE!2m1!1s0x0:0x451346843a41b127!3m1!1s2@1:CIHM0ogKEICAgICm3dSKYw%7CCgsIyv7bjgYQ4L3fUw%7C?hl=en-US
Rich M
google
https://www.google.com/maps/place/?q=place_id:ChIJe8tGrklawokRJ7FBOoRGE0U
Hi Rich, Sorry you encountered the issues for your custom sign order. During the holiday season, we've been operating within our City and State health protocols so our customer service team was understaffed at the time. Please know that our team is back and now operating at full strength! Let us know how your replacement turned out and if you have any questions or concerns, feel free to contact our customer service team using the on-site chat feature, emailing us, or calling us. Our team is standing by and ready to help!
1641580098
2
I did not have the greatest experience with SmartSign. I ordered a sign for a friend for Christmas... nothing fancy, just an engraved plastic sign. The invoice indicated an estimated shipping date but I never received another email indicating shipping had occurred, so I wasn't sure if it was going to arrive before Christmas or not. It did show up on the 21st but unfortunately had two errors. The first two lines were underlined and there was one extra space on the top line, and two extra spaces on the bottom line, which not only looked sloppy it threw the wording off center. I contacted customer service by phone and then, at their request, followed up with an email which included photos of the error. I told the representative the sign was a gift for Christmas and he said they would try to get the replacement out to me in time. It took two days for that same representative to acknowledge my email and forward it to the production staff who made the error; apparently one of many subcontractors to whom they farm out the actual work. When I responded to the email and asked why it was taking so long when I was told every attempt would be made to get it to me by Christmas, I received a response -- 2 days later -- that said only, "I will let you know when your replacement has been shipped." 4 days later, and now AFTER Christmas, I finally received an email (from that same representative) that said the package had shipped. It arrived the very next day so it had shipped several days before I was contacted. I don't know if they have just that one guy in customer service, but I only dealt with him and he was quite unfriendly, seemed put-out by my call, and didn't seem to be very competent. Terrible Customer Service! There are tons of sites online that perform this basic service and next time I will most definitely be choosing another!
1568213643
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMwMElDYVZ3EAE!2m1!1s0x0:0x451346843a41b127!3m1!1s2@1:CIHM0ogKEICAgIC00ICaVw%7CCgwIi5Xk6wUQ2J6NpQE%7C?hl=en-US
David Ford
google
https://www.google.com/maps/place/?q=place_id:ChIJe8tGrklawokRJ7FBOoRGE0U
Hi David, We're very sorry about the delay in receiving your sign. After investigating the issue with UPS, it was confirmed that your order was lost in transit. We had sent your order directly to production after your approval and had it shipped out the same day as confirmed with the tracking confirmation we first sent to you. UPS losing your package was beyond our control but we'll do everything within our power to get your replacements to you immediately. We've already reached out to our production facility to ensure your replacement signs will ship within 24 hours and also, as a courtesy, we'll expedite your shipping to so that you get your signs as soon as possible. If there's anything else we can do for you, feel free to reach out to us at (800) 952-1457 or email us at [email protected]. We want our customers to know that their satisfaction is our main priority and will go to the limits to ensure your positive with SmartSign is a positive one. Thank you!
1568218447
1
I placed an order on August 28, 2019 and was informed that I would receive my order between September 4-6 2019. Here it is September 11, 2019 and I still haven't received my order. I was told that it was lost in the shipping process and that the replacement would ship in another 5 days. FIRST impression says a lot.
1654712419
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNPcG9XYU5nEAE!2m1!1s0x0:0x451346843a41b127!3m1!1s2@1:CIHM0ogKEICAgICOpoWaNg%7CCgwI49CDlQYQkM36hgM%7C?hl=en-US
Brian Smith
google
https://www.google.com/maps/place/?q=place_id:ChIJe8tGrklawokRJ7FBOoRGE0U
5
In my line of work with computers, the saying is "Good. Fast. Cheap. Pick two." But with SmartSigns I got all three :) I placed an order for a full color design on Saturday morning and got the proof back Sunday morning, one round of proofing, and the sign came on Wednesday. The price was very reasonable, the work FANTASTIC (they took my rough artwork and tweaked it to be AMAZING). Customer support is outstanding!
1524572224
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURRLTk2OERREAE!2m1!1s0x0:0x451346843a41b127!3m1!1s2@1:CIHM0ogKEICAgIDQ-968DQ%7CCgwIwMD81gUQwMOl-wE%7C?hl=en-US
Cooper
google
https://www.google.com/maps/place/?q=place_id:ChIJe8tGrklawokRJ7FBOoRGE0U
4
They sent me a bracket with a missing screw, they told me to go to the hardware store and match it. Instead what I was expecting was let me send you a new bracket or I can send you the screw easily. Well Roadtrafficsigns, we need 3 more signs and you just lost the business! Match that! Today is 4/24 and SmartSign is sending me a replacement! Couldn't be any happier!! Now that is Customer Service!!!
1624982431
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURxNUtmNjF3RRAB!2m1!1s0x0:0x451346843a41b127!3m1!1s2@1:CIHM0ogKEICAgIDq5Kf61wE%7CCgsIn4fthgYQgNv5Ew%7C?hl=en-US
Dustin Malstrom
google
https://www.google.com/maps/place/?q=place_id:ChIJe8tGrklawokRJ7FBOoRGE0U
Hi Dustin, Sorry about the initial package since we confirmed with UPS that the item and packaging was damaged while in transit. We checked our notes and records and hope the replacement we overnighted was sufficient! If there's anything else we can help with, feel free to reach out to us at any time!
1643405127
1
Received the wrong item which also looked as though it had been returned by someone else (the sign stand was filthy). I reported the issue immediately but had to reach out several times before receiving a response. Customer service finally responded and asked that I send pictures (which I sent promptly) and that was it radio silence ever since. Due to their lack of customer service, I have no choice but to dispute the charge with my credit card company.
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