Hi James, Im so sorry that prevented you from coming in. Yes, we have continued requiring masks because one of our team members was preparing for surgery, which were happy to say went successfully yesterday.
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Almost went inside to buy the cute glasses by the window but was stopped by a note saying that masks are still required here, a month after the state mandate got lifted. Figured others would want a heads up about that.
Five stars for amazing customer service. Everyone I interacted with at Woonwinkel was so kind and patient in helping me exchange an in-store purchase through the mail. Their selection is amazing, and the store is lovely. I bought the best planner I have ever seen, gorgeous locally made earrings, and two delightful bamboo plates! I cant wait to buy from them again.
I cant speak to the in-person shopping experience but I do not recommend that you purchase online. I have been ill with likely long-hauler covid and very stressed as many of us are and decided to splurge and get myself a few things from Woonwinkel to treat myself. The items I ordered are sold elsewhere online but I try to support small businesses like this as much as possible because of the human aspect. This has been disappointing. USPS clearly lost my package and I emailed the shop asking for help. They responded three days later to say I was basically on my own. Per our policy, we are not responsible for what happens to your package once it leaves our facility. The best we can do is assist you with the claims process should you choose to go that route and require assistance. I asked friends who own similar shops about their policies on such situations and they were really surprised at woonwinkels policy and attitude. So, now, instead of having splurged on a treat, I threw away $68 on what will likely end up just being extra stress. Im sharing this as a warning to anyone else who is considering buying from them online.
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