Phil has never been to my business and has not been a customer.
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Tom has a TERRIBLE attitude. As a fellow business owner I've never met someone who treats others the way he has in my 15+ years. I would put zero stars if it were an option..
Had a scheduled U-Haul pickup for 11/1/21 at 10am. Was reserved originally for the Kramer hardware (Illinois Ave) in Mason City and the 800 number U-Haul representative called the day before to confirm everything said to pick up at this P&T Sales instead. Was there between 10:15am-10:25am and no one on site and family with me left multiple voice messages. Ended up going to the Kramer hardware and was able to pick-up from them. A representative from P&T Sales contacted me while at Kramer hardware at approx. 10:45am... ended up telling them we were getting it from Kramer since nobody was there when we were there. Family members never received any call backs either from their voice messages.
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