Digiorgios reviews

1350501090

S Sawaged

google

2

My 17 yo daughter loves Lyfe Jennings and I couldn't find a fan site for him on the web to buy tshirts or other fan material. I found DiGiorgios through a web search and called them on Sept 5th, 2012 for help in creating a customer tshirt for my daughter. I spoke to a gentleman named Craig who advised me he could make a tshirt for her and we spoke of the $35 cost and he said we had plenty of time between Sept 5th and her birthday weekend, Oct 20th to make a tshirt for her. I was so thrilled that I found someone to make the tshirt as I knew my daughter would be simply ecstatic. Immediately following our conversation on Sept 5th, I sent Craig an email at the email address he provided with some web images I thought might look nice on the tshirt. He did not reply to this email. Four days later, I called and left a message for him to which he also did not reply. On the morning of Sept 12th I called the office and reached Craig, he said he did not receive the email message or the phone message and asked I resend my original email. I did so at 11:53 AM that same day along with a second email immediately following that indicated the size of the shirt as I failed to include that in the first email. Craig responded this time saying the web images should work fine and he would have a mock up to me in four days. It is now Oct 17th and I have nothing. I sent Craig another email on Oct 14th saying customer service was very poor at this company and now what was I supposed to do. I travel for my work and don't have time to keep chasing people who I wish to do business with. No reply once again to the email of the 14th. I called the office today, Wed Oct 17th, spoke to the sales manager and explained the situation. A woman called back shortly after him and asked for payment over the phone and they could have it done by Friday Oct 19th. I was relieved until I asked the cost of the tshirt. The price was now $42 and she said they were rushed to get the tshirt ready on Friday. I told them to forget it. The cost was quoted at $35 plus tax and it was not my fault they were rushed. I told her I would go elsewhere and write a Google review. She said I was being unreasonable. How do you like that? Moments later the sales manager called back, said he would honor the $35 and have it done by Friday so my daughter would be elated. Unfortunately I am quite frustrated now at the whole situation and being told I am being unreasonable. I will not buy the tshirt from DiGiorgios. One would think that a company who has just put a potential customer through an ordeal just to order a tshirt would have a better means of reconcilation than this. The sales manager said he understood the reason why the order was not processed and has fixed things so it never happens again. This is great for Digiorgios. But is it unreasonable to ask why they would not have offered a discount for my terrible experience? Such as "Sue, this normally never happens in our company, but because this issue happened to you, we are pleased to offer you $10 off the price of this shirt. Your cost is $25.00 and it would be ready Friday" How hard is that? Customer experience issues happen, but it is how the company handles things that are important to me. I'm going to forget the tshirt for her birthday, figure out something else for this weekend and get the tshirt done for Christmas from another company.

1575499580

S B

google

Beth no longer is with our company on a full time basis... please email [email protected] or call his cell phone 402-871-5578

1575505895

2

When you can get a response from them they will get the job done, but I tried for 3 weeks to get ahold of Beth. Two phone calls and an email requesting a repeat order. At least call or email me back to tell me youre too busy. If youre going to use this business Id probably make a special trip to their store front to place the order.

1643044818

Manny Calderon

google

5

Best place for uniforms

1622315922

John Winston

google

5

Great customer service

1464881795

Robin Bolte

google

1

Unethical.