We regret that this experience fell short of expectations. Please reach out to us so we can learn more about your experience. Please contact Corrina Ontiveros, Practice Manager at 303-325-2185.
1641322152
1
I will start by saying I have heard nothing but good things about Dr Lane herself, but the experience I had with her office was awful. I was referred in September to get on the schedule in Nov. I was then called in Nov and was bumped to January with an 11am appt. I even got an email confirming 11am a few days prior. I showed up 15 minutes early to my appt only to learn I was actually supposed to be there at 10am (of which no one emailed or called me ever), and that because I was an hour late the soonest they could get me in was March (or basically put my care on hold for 7 months). When I showed the receptionist the email saying an 11am appt, she said there was another email that should have had the earlier appt time (which I never got) and they were too busy to call and let me know. So as of today my care has been on hold 5 months, only to find out because of an error with their automated system and they are too busy to call people that it would be another 3 months wait. I refuse to put my care on hold 7 months, and will be finding someone else. I hope this review helps other women who are trying to find care.
Thank you for sharing your feedback. We're sorry your experience didn't match your expectations. It was an uncommon instance and we'll do better in the future. Please feel free to contact Corrina, our Practice Manager at 303-325-2185 with any further comments, concerns, or suggestions you wish to share.
1629752889
1
I have been seeing Dr. Lane for the last two years, and loved her. She took the time to get to know me and spent quality time during my annual visits. However, I had an appointment scheduled in early September which was 3 months out from when I called to book it for my annual wellness, and her office just called me to cancel it and wanted me to reschedule it for December. That type of care is not acceptable to me. It shouldn't take over 6 months to get in to see your doctor!! Best of luck to you trying to get an appointment with her.
I was referred to Dr. Lane by a friend. My first visit was great! Everyone in the office was courteous and Dr. Lane was extremely personable and thorough. Nobody likes to switch healthcare providers when they move, but I am very happy and looking forward to continuing care with Dr. Lane and this practice!
Thank you so much for the positive feedback! We take pride in giving the best care. We appreciate the kind words!
1621871178
5
Dr. Lane and her staff are the BEST! Kind, caring and friendly! I truly could not ask for a better doctor or experience every time I am seen! Thank you for being so wonderful!
In our articles we impart a wealth of useful knowledge about reviews and ratings and online marketing. Learn how to run even more efficient operations.