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Eaglepharmacy
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Eaglepharmacy reviews
Information about Eaglepharmacy
2,35
100 reviews
The opinions come from external websites
Last update: 11.10.2022
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See example1653674342
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQyMV83bHlRRRAB!2m1!1s0x0:0x9000772a353a9989!3m1!1s2@1:CIHM0ogKEICAgID21_7lyQE%7CCgwI5qLElAYQqLmU1gI%7C?hl=en-US
Hal Eis
google
https://www.google.com/maps/place/?q=place_id:ChIJBWHvApM33YgRiZk6NSp3AJA
We are sorry to hear that you are unhappy with our automated system. Many of our customers enjoy this system as it allows them to quickly and easily get many basic things done, such as placing a refill, checking on the status of an order, updating a payment method, and more. The system does not prevent anyone from speaking to a representative when needed. Our online patient portal is also available as another method for managing an account. Your review has been forwarded to our leadership team. They will reach out to you, if possible from the information available to us here, to discuss your concerns and provide additional information regarding our automated system.
1654005206
1
The worst automated response system I have ever experienced. They make it almost impossible to speak to an actual agent. Beyond that significant weakness they are quite good. A good company but very frustrating to deal with.
1610589774
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURTNzlubUpBEAE!2m1!1s0x0:0x9000772a353a9989!3m1!1s2@1:CIHM0ogKEICAgIDS79nmJA%7CCgwIzsz-_wUQoKeh_AE%7C?hl=en-US
Eitan Klein
google
https://www.google.com/maps/place/?q=place_id:ChIJBWHvApM33YgRiZk6NSp3AJA
Hi, Eitan. While we are glad you were satisfied with your first delivery, we are sorry to hear you were not happy with the second one. We would love the opportunity to talk to you regarding this and discuss any issues you experienced. Your review has been forwarded to our leadership team. If they are able to determine your account based on the information available to us from this review, they will call you to follow up. We care about all our customers and want every experience with us to be a positive one. We look forward to addressing any concerns you have.
1610630146
1
First delivery is great, The following delivery is not acceptable .
1634656121
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNHMk55X1dBEAE!2m1!1s0x0:0x9000772a353a9989!3m1!1s2@1:CIHM0ogKEICAgICG2Ny_WA%7CCgwI-b67iwYQkMb66wI%7C?hl=en-US
K Russ
google
https://www.google.com/maps/place/?q=place_id:ChIJBWHvApM33YgRiZk6NSp3AJA
Hi, K Russ! So glad to hear this. Thank you for taking the time to leave us a review. :)
1634732473
5
Eagle Pharmacy was very helpful with my enrollment in their Synthroid Delivers program and their customer service has been outstanding. I have had no problem receiving my prescription in Indianapolis.
1661009330
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR1OXVic01nEAE!2m1!1s0x0:0x9000772a353a9989!3m1!1s2@1:CIHM0ogKEICAgIDu9ubsMg%7CCgwIsvuDmAYQuMjG-QE%7C?hl=en-US
Marla Huff
google
https://www.google.com/maps/place/?q=place_id:ChIJBWHvApM33YgRiZk6NSp3AJA
Hi, Marla! We are happy to hear we were able to get this taken care of for you. We appreciate you taking the time to leave us a 5 star review!
1661186555
5
I recently had an experience with the USPS misdelivering my prescription and Eagle pharmacy was very helpful and replaced my prescription even though it was not their vault.
1647123072
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURHbXM3cXlBRRAB!2m1!1s0x0:0x9000772a353a9989!3m1!1s2@1:CIHM0ogKEICAgIDGms7qyAE%7CCgwIgLW0kQYQ8NielQI%7C?hl=en-US
YestwentyFOUR Wins
google
https://www.google.com/maps/place/?q=place_id:ChIJBWHvApM33YgRiZk6NSp3AJA
We are sorry to hear you experienced difficulty in using our automated system but thank you for letting us know. We will be able to pull the call(s) to see what caused the problems you experienced and use this to help improve the system going forward. While the system is set up to enable self service on a lot of basic tasks, it does not prevent you from talking to a staff member if needed. We are glad to hear your experience with Joanne was a good one and we will be sure to pass that compliment along to her supervisor so that she receives recognition for the great service she provided. Your review has been sent to our leadership team and they may follow up with you to discuss your concerns regarding Ava.
1638193373
2
So tonight I talk to Ava after hours. I spend over 5 minutes typing in my information to refill a script. I am then prompted for my credit card number. I type it in twice to no avail. I thought I already had a card on file? I was not allowed to refill my script. I have an 811 credit score and I can't use my credit card?? Another complaint! I was just on hold to talk to customer service. There was one person in the queue. I waited 6 minutes on hold. Then I got a voicemail to leave a message! Where is the live operator! Reduced to two stars. I see lots of negative comments here about the automated system called Ava. I too think that this AWFUL, SUPER glitchy, repetitive, loopy system is ABSOLUTELY AWFUL. I cannot believe how many times you have to repeat or retype things, how it continually blocks you from talking to a live employee, how many questions you need to answer etc. Simply and horrifically AWFUL. Staff member Joanne was a real "sweetie today." Ava needs to be fired. I just went through your system today and I had to say "ENGLISH" 4 times and "customer service" 5 times. Today it was easier to talk to a live representative, but that has not always been the case in the past.
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