Dear Grace, I am really sorry to hear that your experience at one of our showrooms has fallen short of your expectations. If you would like to discuss your experience further with us, please contact [email protected] and a member of our team will be happy to speak with you. Kind regards, Layla
1661244848
1
We arrived on Saturday for an appointment I had booked to be ignored by every single member of staff in the shop. We waited for 15 minutes and decided to leave after not even being acknowledged, we then came back an hour or so later to have the exact same experience. Great if you just want to browse, but wouldnt recommend if you actually want to speak to someone or make a purchase.
I bought a watch from them which didn't even last a week and now the whole team is trying to put blame on me... I met day light robbers who sold damage goods and later on put the blame on buyers. Avoid these filthy pirates
Hi Brett, Thank you for taking the time to write a 5 Star Review on the experience you had at our Guildford showroom with Chris and Georgie. I will be sure to pass your feedback onto the team who will be delighted. Best Wishes Charmaine
1658392648
5
Chris was very helpful upon initial enquiry, especially in arranging an item to be collected from another store with very short notice. Georgie was superb in her handling of transaction, very clear & concise, very polite and very friendly yet professional. An excellent all round experience and retail proposition.
Appalling service - unreliable with zero communication. Took a Omega into Guidldford for a service on the 15/08/20 and was given an initial return date of 3/10/20. When I phoned to confirm collection. They did not know the status of the watch - was told they would phone back - . never did. Kept chasing and was eventually told the watch was found and was going to be sent to Switzerland. Still waiting for my watch. Never buy a watch from Mappin and Webb as they have no credible service capability it is just a bog standard retail business posing as a luxury brand.
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