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4,43
21 reviews
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Last update: 11.10.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM0ek52bFJnEAE!2m1!1s0x0:0x89643bf49bb6e3fd!3m1!1s2@1:CIHM0ogKEICAgIC4zNvlRg%7CCgsIw4zn5wUQsNO5Xw%7C?hl=en-US
Wesley Jensen
google
https://www.google.com/maps/place/?q=place_id:ChIJI0o2ifMR5okR_eO2m_Q7ZIk
1
Could not have been more disappointed with Blackburn Cleaners. I had heard good reviews from a few people so decided to schedule them for an apartment turnover cleaning and to have the carpets steam cleaned. When they showed up they said they were not prepared to clean, just steam clean the carpets. This was unacceptable as I had tenants moving in the next day. After an hour of calls back and forth they quoted me $1600 dollars to clean a 1500 sqft apartment and they stated it would take 6 people 6 hours each to clean. I had received multiple quotes between $200-400 previously, but decided to use Blackburn because they offer the steam cleaning. I had assumed their cleaning price would be in line with the quotes. We decided not to do the cleaning for that price and just go ahead with the carpet steam cleaning. When I showed up to clean, the carpets were soaked and there was standing water at the bottom of the stairs and at the entrance to the upstairs bathroom. My girlfriend and I were forced to clean the entire apartment ourselves which only took 2.5 hours. I called to cancel the carpet cleaning of another apartment and told the representative on the phone about all these issues. They confirmed the carpets should not have been wet and only offered their apology for a bad experience. I hope long term damage has not been done to the carpets and the moisture doesnt lead to a mold problem. I will not be using Blackburn again and I hope other people have better experiences than I did. Update: I received a call the following day regarding the issues. They came to the apartment, verified 3 of the 5 carpets were still wet 24 hours later, and set up fans and dehumidifiers. They came back the next day to pick them up and clean the bottom landing of the stairs because it was not clean. I received a call from the owner who apologized and remedied the situation. I am glad they followed up, but dont believe I will be using them in the future. I am still concerned about the long term impacts but was told they were only wet for 24 hours and there will be no long term issues.
1597882998
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNDNnJyNGFREAE!2m1!1s0x0:0x89643bf49bb6e3fd!3m1!1s2@1:CIHM0ogKEICAgICC6rr4aQ%7CCgwI9oT3-QUQ8M6U0QI%7C?hl=en-US
Yadielo Delgado
google
https://www.google.com/maps/place/?q=place_id:ChIJI0o2ifMR5okR_eO2m_Q7ZIk
1
1452536971
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Bridget Morrissey
google
https://www.google.com/maps/place/?q=place_id:ChIJI0o2ifMR5okR_eO2m_Q7ZIk
5
Blackburn Pro Carpet Cleaners are the best! When my mother moved in she had her carpet and couch cleaned and was very pleased. Call Abby and get your carpets cleaned by the best!
1646246859
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNXeGZMdHdnRRAB!2m1!1s0x0:0x89643bf49bb6e3fd!3m1!1s2@1:CIHM0ogKEICAgICWxfLtwgE%7CCgsIy_f-kAYQgLO_Dw%7C?hl=en-US
Cecilia Brucelis
google
https://www.google.com/maps/place/?q=place_id:ChIJI0o2ifMR5okR_eO2m_Q7ZIk
5
GREAT COMPANY TO WORK FOR
1561678303
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURrb2VuUTFnRRAB!2m1!1s0x0:0x89643bf49bb6e3fd!3m1!1s2@1:CIHM0ogKEICAgIDkoenQ1gE%7CCgwI36PV6AUQoNyc2QI%7C?hl=en-US
Karen Quinn
google
https://www.google.com/maps/place/?q=place_id:ChIJI0o2ifMR5okR_eO2m_Q7ZIk
3
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